Hi there 👋
This kind of problem is usually caused by a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Before you start
- First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
- Second, I would suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.
I hope that helps
Thread Starter
Sonika
(@skumar86)
Hi,
Thanks for your reply. I turned off all the plugins and changed the theme however the issue still remains. Also, on some pages shows ‘low as price’ next to the price this still remains. we are using a plugin that shows the price according to the current market so it is a dynamic pricing set. Do you think this is due to the plugin conflicting with the WooC pricing code?
Hi @skumar86!
Yes, it sounds like it is conflicting with your site and the other plugins. So in this case, I would like to recommend you to contact their support team so that they can help you with this issue.
Please kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin. While we’re experts on our own products, third-party plugins are best supported by their own resp. developers (and more importantly, I’d rather not give you any incorrect information).
I hope this helps. 🙂
Missy a11n
(@m155y5)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.