Hi @mlarcombizier
Thanks for getting in touch. I have tested the Master Addons plugin update on an existing demo site. I haven’t faced any issues like this. The update was fine and works perfectly with all elements and their content.
Can you please be more specific, which elements are deleted after the update.
Thank You
Hi @royjemee, it is the info box elements.
Hi @mlarcombizier
Have you checked the Elements manager , if the Infobox element is enabled or disabled?
If it’s already enabled then disable it once and save the settings. After disabling the element – again enable it and save the settings. Then reload your editor.
Thank You
The info box element is missing completely from the list after updating, which is most likely why the elements disappear from the website… Was this element removed from the options?
I apologize. It is in the list, but it is still marked as activated. The actual info box elements disappear completely from the page after the update though.
Hi @mlarcombizier ,
I tested the issue in my multiple local server. It seems perfect to me. Can you please disable the element from “Element manager” then save it, again enable it and save it.
I tested on latest WordPress and Elementor.
Please let me know if it solves your problem or not.
Thank You
Hi @royjemee,
I tried that and it did not work. I restored from a back up point, deactivated all plugins besides Elementor and Astra theme plugins, and still experienced the same issue when updating this plugin. I am updating from Master Add Ons version 1.6.6
Here is my system info:
WordPress Environment
Home URL: https://tamaracktendev.wpengine.com
Site URL: https://tamaracktendev.wpengine.com
WP Version: 5.9.2
WP Multisite: Disabled
WP Memory Limit: 512M
WP Path: /nas/content/live/tamaracktendev/
Wriable Uploads Folder: Writable
WP Debug Mode: Disabled
Language: en_US
Server Requirements
Server Info: Apache
PHP Version: 7.4.28
PHP Memory Limit: 512M
PHP Post Max Size: 100M
PHP Time Limit: 3600
PHP Max Input Vars: 10000
MySQL Version: 5.7.36
Max Upload Size: 50 MB
PHP Extensions
cURL: Supported
fsockopen: Supported
SOAP Client: Supported
Suhosin: Not Installed`
<strong>Active Plugins (17)</strong>
Gravity Forms by Gravity Forms – v2.5.16
Astra Pro by Brainstorm Force – v3.6.6
Astra Widgets by Brainstorm Force – v1.2.9
Custom Fonts by Brainstorm Force – v1.3.4
Elementor by Elementor.com – v3.6.1
Gravity Forms Event Tracking by Ronald Huereca – v2.4.11
Gravity Forms HubSpot Add-On by Gravity Forms – v1.7
Gravity Forms reCAPTCHA Add-On by Gravity Forms – v1.1
Gravity Forms Stripe Add-On by Gravity Forms – v4.2
Master Addons for Elementor by Jewel Theme – v1.6.6
NotificationX by WPDeveloper – v2.4.1
Popup Maker by Popup Maker – v1.16.4
Wordfence Security by Wordfence – v7.5.9
Yoast SEO Premium by Team Yoast – v18.2.1
Yoast SEO by Team Yoast – v18.4.1
Widgets for Google Reviews by Trustindex.io – v8.2.2
Smush by WPMU DEV – v3.9.5`
