Mac compatibility

  • andyb197

    (@andyb197)


    5 years, 3 months ago

    Hi,

    I’ve set a few products to be visible in one country (USA) and no other. I’ve asked people in other countries to confirm that the products are hidden and that all seems to work fine.

    Unfortunately the products are also hidden in the US for anyone using Apple products – iPhone, iPad or Mac. As I say, the plugin works fine on PCs but I can’t hide these products from a significant number of my customers.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Zorem

    (@zorem)

    5 years, 3 months ago

    Hi, Weird,I am not sure I understand, I use MAC and there is no issues.
    CBR uses the WC Geolocation to show/hide products by the country, we do not do anything related to the operating system.
    How did you check it? did you enable the debug mode?

    Thread Starter andyb197

    (@andyb197)

    5 years, 3 months ago

    So I have a little more info.

    I use a PC to create the website and the products that are only visible in the US can be seen on my PC. I’ve tested when logged in and logged out, and in a standard browser window it all works fine.

    When I use a private browser/incognito window, the products don’t show up. Whether I’m logged in or not.

    When I try to view on my iPhone (standard window, not private browsing) they don’t show up. I’ve tried this logged in and not logged in to the site but it doesn’t make any difference – the products don’t show up on my iPhone.

    When I try to view them on my wife’s Mac, they don’t show up either.

    In my Country Based Restrictions settings, I’ve selected hide completely and ticked both force geolocation and enable debug mode (but obviously the debug function doesn’t work when not logged in).

    Any advice would be much appreciated!

    • This reply was modified 5 years, 3 months ago by andyb197.
    Plugin Author Zorem

    (@zorem)

    5 years, 3 months ago

    Hi, can you share a URL of example product and mention the restriction?

Viewing 3 replies - 1 through 3 (of 3 total)

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