Mail format errors

  • Resolved anthocnt

    (@anthocnt)


    1 year, 4 months ago

    Hello,

    We are encountering an issue with The Events Ticket when enabling emails. Here is how they are received by users.

    Would you know why this is happening? This is a major blocker for our client

    We sincerely appreciate your help in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Darian

    (@d0153)

    1 year, 4 months ago

    Hi @anthocnt

    I’m glad you reached out. Let me help you with this one.

    Upon checking, this seems to be related to an issue that other user is also experiencing. Could you try adding the following code snippets, and see if that resolves the issue?

    add_filter( 'tec_tickets_emails_template_args', function ( $args ) {
    	if ( ! empty( $args['json_ld'] ) ) {
    		unset( $args['json_ld'] );
    	}

    	return $args;
    } );

    If you’re not familiar with coding, you can use the Code Snippets plugin, which removes the need to add custom snippets to your theme’s functions.php file.

    I hope that helps, and let me know if you have further concerns.

    Thread Starter anthocnt

    (@anthocnt)

    1 year, 3 months ago

    Thank you it’s working. I still have the 96 at the beginning.. but the json ld is fixed!

    Plugin Support Darian

    (@d0153)

    1 year, 3 months ago

    Hi @anthocnt

    Thanks for your confirmation and I’m glad that it is now working.

    If you have a minute, a great review from you would be amazing!

    https://ww.wp.xz.cn/support/plugin/the-events-calendar/reviews/

Viewing 3 replies - 1 through 3 (of 3 total)

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