Mail sending problem

  • Resolved johnCZ

    (@janklubus)


    4 years, 2 months ago

    Hi,

    I use event ticket plugin and I’ve problem with sending a purchase confirmation email. I read similar topics and then I installed and configured Easy WP SMTP plugin but it doesn’t solve the problem.

    I also did a test with disabled plugins and a default theme.

    Can anyone help me please?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Juanfra Aldasoro

    (@juanfra)

    4 years, 2 months ago

    Hi @janklubus,

    Thank you for reaching out to us. I hope you’re doing well, and I’m sorry that you’re having these problems.

    I see on your site, that you’re using Tickets Commerce. We’ve identified an issue with the ticket email deliverability that we’re fixing in our upcoming release, which should be out in the next few days. The internal reference is ET-1477. We’ll come back and update you once this fix is in place, once the new version is out.

    Sorry for the inconvenience 🙌

    Best,
    Juan.

    keithsb

    (@keithsb)

    4 years, 2 months ago

    I am unable to see this flagged in the current issues part of your support site.

    Plugin Support Masood

    (@masoodak)

    4 years, 2 months ago

    Hi @keithsb,

    Hope you are doing well.

    You are correct about this issue not being in the known issue page’s list of issues,

    https://theeventscalendar.com/known-issues/

    I am going to look into it. I would also like to let you know that a fix for the issue is under QA phase and if everything goes according to the plan, the fix should be out shortly.

    Plugin Contributor András Guseo

    (@aguseo)

    4 years, 1 month ago

    Hi @keithsb @janklubus

    Just wanted to let you know with Event Tickets 5.3.2 we fixed the issue where Tickets Commerce was not sending out ticket emails if Event Tickets Plus is not active.

    If you haven’t done so yet, please, update the plugin at your earliest convenience. As always, we recommend testing updates on a staging site first, but it should all be smooth sailing.

    Let us know if you are still experiencing this issue or if it’s solved.

    Thanks,
    Andras

    Plugin Support WilloftheD

    (@abzlevelup)

    4 years ago

    Hi @janklubus,

    Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that I will mark this as resolved.

    If that is not the case, please let me know and I will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

    Best Regards,
    Abz

Viewing 5 replies - 1 through 5 (of 5 total)

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