Mail Sent on date missing

  • Richard B

    (@richard-b)


    7 months ago

    Hi

    We are seeing an issue with the ‘Mail Sent on’ column, unless we manually send an email this column is no longer filled making it difficult to track when emails were sent to customers.

    Thanks
    Richard

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ProPluginsLab

    (@propluginslab)

    6 months, 1 week ago

    Hello there,

    Good Day!

    1. Subscription Details: Are you able to see the “Subscribed on” date for subscription emails in the Admin Dashboard under Instock Notifier > All Subscribers?
    2. Email Logs: Please confirm if the instock notification email was successfully sent. You can check this by reviewing the logs for entries related to the automatic email. Navigate to Admin Dashboard > WooCommerce > Status > Logs, and look for logs with the prefix “back-in-stock-notifier-for-woocommerce”, along with the most recent date and time. This will show if the email was triggered.
    3. Date and Time Settings: Please ensure that the Date Format, Time Format, and Timezone settings are properly configured in the WordPress General Settings.

    Let us know.

    Thanks.

    Thread Starter Richard B

    (@richard-b)

    6 months, 1 week ago

    Hi

    Thank you for getting back to me.

    1. Yes the Subscribed on date is there.
    2. Can confirm emails are triggered from the logs
    3. Date and time settings plus timezone are set correctly.

Viewing 2 replies - 1 through 2 (of 2 total)

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