Mailchimp says: API Request Error – 0

Resolved themaxx77
(@themaxx77)

6 years, 8 months ago

Hi, I’m getting the following Error when I try to connect my store to mailchimp:

Mailchimp says: API Request Error – 0 :: on 1685 in /home/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

I do get a message saying:

Connection in progress

then

Connected! Please wait while loading next step

then I get the error.

I’m definitely connecting to the API, as when I go to https://us4.admin.mailchimp.com/account/api/, the connection shows up in the log:

Last 24 hours of API calls
Date/Time Result Throttled? Source IP Method Format Exec Time User Agent Ver Response
2019-09-18 09:05:40 GMT nope 34.208.196.196 GET /ecommerce/stores/ php 0.016s GuzzleHttp/6.2.1 curl/7.61.1 PHP/7.2.18 3.0 n/a
2019-09-18 09:05:04 GMT nope 34.208.196.196 GET /ecommerce/stores/ php 1.42s GuzzleHttp/6.2.1 curl/7.61.1 PHP/7.2.18 3.0 n/a
2019-09-18 08:49:54 GMT nope 34.208.196.196 GET /ecommerce/stores/ php 0.064s GuzzleHttp/6.2.1 curl/7.61.1 PHP/7.2.18 3.0 n/a
2019-09-17 13:31:24 GMT nope 34.208.196.196 GET /ecommerce/stores/ php 0.013s GuzzleHttp/6.2.1 curl/7.61.1 PHP/7.2.18 3.0 n/a
2019-09-17 13:30:09 GMT nope 34.208.196.196 GET /ecommerce/stores/ php 0.019s GuzzleHttp/6.2.1 curl/7.61.1 PHP/7.2.18 3.0 n/a
2019-09-17 13:29:27 GMT nope 34.208.196.196 GET /ecommerce/stores/ php 0.076s GuzzleHttp/6.2.1 curl/7.61.1 PHP/7.2.18 3.0 n/a
2019-09-17 13:16:45 GMT nope 34.208.196.196 GET /ecommerce/stores/ php 0.014s GuzzleHttp/6.2.1 curl/7.61.1 PHP/7.2.18 3.0 n/a
2019-09-17 13:13:42 GMT nope 34.208.196.196 GET /ecommerce/stores/ php 0.013s GuzzleHttp/6.2.1 curl/7.61.1 PHP/7.2.18 3.0 n/a
2019-09-17 13:13:05 GMT nope 34.208.196.196 GET /ecommerce/stores/ php 0.226s GuzzleHttp/6.2.1 curl/7.61.1 PHP/7.2.18 3.0 n/a

I’ve searched through the support forum and can’t find anyone that has received a solution to this error. Can anyone help please?

Thanks

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)

zachtownsend
(@zachtownsend)

6 years, 8 months ago

I’m having the same issue. Happen to have found a fix for it?

Plugin Support khungate
(@khungate)

6 years, 8 months ago

@zachtownsend @themaxx77, thanks for reaching out. Those errors usually are coming from Mailchimp’s API gateway service (Akamai). The quick and easy way to see if the problem was temporary is to perform a fresh uninstall and install. Have you given that a try?

zachtownsend
(@zachtownsend)

6 years, 8 months ago

Would that be a fresh uninstall and install of the plugin?

Plugin Support khungate
(@khungate)

6 years, 8 months ago

Yes, the plugin only, @zachtownsend sorry for not clarifying.

zachtownsend
(@zachtownsend)

6 years, 8 months ago

I have tried this, and I’m still getting the same error

zachtownsend
(@zachtownsend)

6 years, 8 months ago

The error I am getting is:

Mailchimp says: API Request Error – 503 :: on 1685 in /path/to/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

Plugin Support khungate
(@khungate)

6 years, 8 months ago

Hi @zachtownsend, thanks for reaching out. Since you’re receiving a 503 error code, that’s also coming from Mailchimp’s API gateway service (Akamai). Since you’ve already tried an uninstall/reinstall, troubleshooting something like this moving forward can be technical in nature and we suggest asking your host or a 3rd party developer for help if you’re not comfortable running the following commands:

The first step is to see if your server can communicate directly with the Mailchimp API using the CURL command below: curl -v -X GET https://{$DATA_CENTER}.api.mailchimp.com/3.0/ecommerce/stores?apikey={$API_KEY}

Please replace the $DATA_CENTER and the $API_KEY with your credentials. You can locate the $DATA_CENTER number in the URL, for example us19. If you receive a valid response from the Mailchimp API, that helps us solve the first step of determining whether or not your server has been IP Blacklisted by the API gateway.
Once we’ve verified that you are able to make calls directly using CURL – we can then see if there might be another SSL handshake issue / OpenSSL / libCURL issue that might need to be addressed by your server admins.

Give that a try and let us know if it solved the issue. I look forward to hearing back from you.

mattotomato
(@mattotomato)

6 years, 7 months ago

Hi, I also encountered this error on one of my client’s site. It was functioning without error last month.

Mailchimp says: API Request Error – 0 :: on 1685 in /var/www/vhosts/domain.com/httpdocs/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

Mailchimp sync status was showing today’s date/time which I deleted and reinstalled. Any other solution to resolve this?

Thanks

Plugin Author ryanhungate
(@ryanhungate)

6 years, 7 months ago

@mattotomato this sounds like you might be getting blocked by Akamai’s API gateway service. Do you know if your client is on a shared IP? Typically this error happens when your IP address is blacklisted.

Plugin Author ryanhungate
(@ryanhungate)

6 years, 7 months ago

@mattotomato just wanted to follow up with you to get your issue resolved. Please respond when you have time.

beauchicmy
(@beauchicmy)

6 years, 7 months ago

Hi,
i am facing the same issued here as well.
“Mailchimp says: API Request Error – 503 :: on 1685 in /home2/voicebli/public_html/beauchic.my/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php”

i have tried to uninstall and reinstall, but still getting the same issued.

please advise with thanks.

Plugin Author ryanhungate
(@ryanhungate)

6 years, 7 months ago

@beauchicmy this is very typical when your IP address has been blacklisted from Akamai – which is the Mailchimp API gateway. If you’re on a shared web host, you’ll need to have them move you to another IP address, or better yet have them move you to a dedicated IP in order to fix this issue.

This can be technical in nature so please reach out to your hosting provider – tell them that your server IP has been blacklisted by an important service that your business relies on – and that you need a dedicated IP to resolve it.

You’ll have to also change your DNS if you’re specifically targeting in on the IP address in an A record but this is something you would be able to work out with your host and your DNS provider very easily.

@mattotomato please re open this case if you are still experiencing this issue.
fatemasoma
(@fatemasoma)

6 years, 4 months ago
hi,
I am getting this error in one of my client website Mailchimp connection/
Mailchimp says: API Request Error – 0 :: on 1743 in /home/gi0t8t0dofen/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

can you tell me what exactly things I have to do to solve this issue
- This reply was modified 6 years, 4 months ago by fatemasoma.
Plugin Support khungate
(@khungate)

6 years, 4 months ago

Hi @fatemasoma, thanks for reaching out, but this thread is over three months old and there have been multiple updates to the plugin since the topic originated.

We would recommend posting a new ticket in the support forum or in our Github issue tracker so our development team can review. Before doing so, please ensure you are running the latest version of the plugin (v2.3.1) at the time of this post.

kiranborker
(@kiranborker)

5 years, 11 months ago

I have still same error and the hosting website support says contact mail chimp plugin vendor and ask them if there any IP that need to be whitlisted, can you help me with it ?