Hi @lukelukeluke, as you’re probably aware, no two WordPress installs are the same and various factors can contribute to a sync failing. Basic troubleshooting starts with verifying the following information:
- What are the versions of PHP and the plugin? Are you up to date?
- Are there a large number of plugins being used? If so, it may be necessary to increase the memory limit on the hosting server (1GB for example) to accommodate the initial sync.
- You may need to activate
WP CRON or consider using the CLI option.
- The server is using a cache such as Redis, Memcached, etc. You may need to exclude a route path for the plugin.
- If you are using a shared hosting environment, consider switching over to a server stack with a dedicated IP address.
- Your server may be getting blocked by Akamai, Mailchimp’s API service.
Please reply back and let us know if any of those checks allow the sync to go through.
Hi @lukelukeluke we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.
