MAJOR SLOW DOWN ON WEBSITE

  • louboulos

    (@louboulos)


    4 months, 2 weeks ago

    Hello,


    I’m experiencing a critical performance issue with your plugin. When TikTok’s analytics servers are slow or unresponsive (504 Gateway Timeout), my entire website becomes extremely slow or unresponsive because the pixel script is loaded synchronously.
    Technical Details:
    ∙ URL failing: https://analytics.tiktok.com/i18n/pixel/events.js?sdkid=…
    ∙ Error: 504 Gateway Timeout
    ∙ Impact: Entire page waits for TikTok’s server before continuing to load
    ∙ Other sites on my server load fine, confirming this is the plugin/TikTok issue


    The plugin loads the TikTok pixel script in a blocking (synchronous) way. When TikTok’s servers are down or slow, my entire website becomes unusable for visitors, which directly impacts my business.


    The script should be loaded asynchronously

    I have disabled the plugin for now

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • dreamsoft

    (@dreamsoft)

    4 months, 2 weeks ago

    I can confirm this! on each product page load we see two POST requests to
    https://business-api.tiktok.com/open_api/v1.3/event/track/
    Each request takes ~5.0 seconds, total ~10 seconds added to page generation time. Disabling the plugin immediately restores normal performance.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.