Make Checkout Process Faster

  • Resolved Deepak

    (@d88pak)


    1 year, 3 months ago

    Hi Team,

    I am using the HPOS already on my e-commerce site. However, I can still feel the long delay during checkout. Because of this, we are experiencing customers abandoning after that point. They perceive nothing is happening I guess.

    Question – Is there a way to make the checkout process faster?

    Just my thoughts (Let’s say)
    1. After the checkout page form validation (once customer has filled up the required fields correclty), can this order be put in some kind of queue? and let them know that “Your order has been placed, you will receive the email shortly” message (without any order number)?
    2. The orders in the queue will be processed (by cron or ajax…. etc. whatever is suitable)

    3. Once the order is processed, customer will receive an email with order received confirmation email as usual.

    I understand that whole process of updating the order database and present the customer with order number on confirmation page is causing this.

    Any other solutions you can suggest to improve the reduce the checkout process?

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moses M. (woo-hc)

    (@mosesmedh)

    1 year, 3 months ago

    Hi @d88pak,

    Could you clarify what you mean by “delay during checkout”? Are you referring to the checkout page taking too long to load, or is it the overall process you’re concerned about?

    Often, the payment processing plugin plays a big role in how the checkout flow works. For platforms like Stripe and PayPal, it could involve express checkout or redirection, and these features are usually controlled by the payment plugin itself.

    I’d like to understand more clearly what type of delay you’re experiencing.

    Thread Starter Deepak

    (@d88pak)

    1 year, 3 months ago

    Hi @mosesmedh,

    Yes I am talking about the checkout page taking too long (even for the COD orders).

    Thanks!

    Moses M. (woo-hc)

    (@mosesmedh)

    1 year, 3 months ago

    Hi @d88pak,

    I appreciate your feedback. Could you share your site link so I can check firsthand how slow the checkout page loads?

    Thread Starter Deepak

    (@d88pak)

    1 year, 3 months ago

    Hi @mosesmedh,

    https://www.kinaun.com/

    Thanks!

    Zee

    (@doublezed2)

    1 year, 3 months ago

    Hello Deepak,

    Thank you for your reply.

    I visited your site and went through the checkout process.
    I noticed that the delays are caused by theme animations and the payment gateway’s Ajax request.

    You mentioned this delay also occurs for the COD payment method.
    Could you enable the COD so I can check again?

    It would be even better if you could set up a staging site and enable a default theme like Storefront.
    Then set up the COD payment method so I could check the site performance in the default environment.

    Looking forward to your response. 🙂

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    1 year, 2 months ago

    Hi there! Since it’s been a while without a reply, I’ll mark this as closed. Reach out anytime if you’d like to revisit.

Viewing 6 replies - 1 through 6 (of 6 total)

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