Malware Found but Can’t View Bad Code

Resolved coralbeauty
(@coralbeauty)

4 years, 1 month ago

I’m unable to detect what the bad coding is that this page is being flagged for. I’m not sure how to quarantine it either. Your options provided on this one file are to either view or view bad code. (None of the potential options are actually listed to choose from.) This isn’t helpful at all – especially when the view bad code won’t pull up anything to look at it. See screenshot attached.

https://snipboard.io/8vVYtW.jpg

How am I supposed to clean this if I have no idea what the problem is?

Is this really a problem page anyway? The things on this page are all embedded spotify podcasts. I have no idea what is being flagged as bad code.

Please advise.

Thanks,
Jamie

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support eugenecleantalk
(@eugenecleantalk)

4 years, 1 month ago

Hello @coralbeauty,

The options “view” and “view bad code” should work.
We will clarify this issue with the developers and contact you.

Thread Starter coralbeauty
(@coralbeauty)

4 years, 1 month ago

Work how? Nothing is color coded so I can’t tell what part of the coding is good and what is bad. Please advise. Thanks!

Thread Starter coralbeauty
(@coralbeauty)

4 years, 1 month ago

I also have no idea how to clean up that bad coding so instructions here would be greatly appreciated!

Plugin Support eugenecleantalk
(@eugenecleantalk)

4 years, 1 month ago

OK, we’ll figure it out.

Plugin Support eugenecleantalk
(@eugenecleantalk)

4 years, 1 month ago

We need additional information about your site. Please contact us in the private ticket system: https://cleantalk.org/my/support/open.

Plugin Support katereji
(@katereji)

4 years, 1 month ago

Hello.
We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

patsky
(@patsky)

4 years, 1 month ago

I have this issue too but I’m assuming that it’s picking up template code that references other sites legitimately but has passed the scan because there there are no redirects etc. Is that correct?

Plugin Support amagsumov
(@amagsumov)

4 years, 1 month ago

Hello.

The Frontend Scanner just shows you some vulnerable places on your site. These can be some redirects, iframes, or oubound links.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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