Same here.
WP 4.6.1, Sucuri 1.8.3.
Hi there,
I’ve been unable to replicate the problem. Can you please test your API communications, particularly with https://sitecheck.sucuri.net/?
Sucuri -> Settings -> API Service at the bottom of the page you’ll find the API Communication Protocol section. Just tick https://sitecheck.sucuri.net/ and click on Test API Calls.
Thanks!
Eve
Hi sorry for the late reply,
I ticked https://sitecheck.sucuri.net/ and the response was OK. I also then checked all of them, and all came back OK.
Thanks
Chris
Hi Eve,
an update on this: I was in the process of moving this site as the old one was on an outdated server with php 5.3 on it. After moving to a new linux server with cPanel and PHP 5.6 on it, The scan runs correctly. This may be an incompatibility with older versions of PHP, but you can mark this one as solved as it is now working on the new host.
Thanks
Chris
Hey Chris,
Thanks so much for the update! The potential issue with PHP 5.3 is noted. I’ll check that out.
Cheers!
Eve
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This reply was modified 9 years, 6 months ago by
Eve.
I have the problem too — and my PHP is on 5.4.19.
Oddly, that’s the latest version of PHP offered in my hosting account (at GoDaddy). Lame.
I also tested the API calls. All were “OK”, except https://wordpress.sucuri.net/api/ got “ERROR”.
I have the same problem on one of my sites. On the other sites Sucuri scanner works fine, justnot on that one WP 4.6.1 FR site with Sucuri Scanner 1.8.3 . I also have another problem UpdraftPlus backups, pressing the backup button doesn’t do anything. I very recently did a complete re-install and restore of my site. The site itself is working fine. When I run Test API Calls, nothing happens , I go back to the top of the Dashboard. Any suggestion on what I should do to fix it ? Thanks
Hello everyone, for any connectivity issue with one or more of the API services used in the plugin please check if your server can communicate properly via SSL. Most of the time the problem is not in the plugin’s code but in the configuration of your own server. Here is a command that you can use to display information about the connectivity between your server and our API.
curl "https://sitecheck.sucuri.net/?fromwp=2&json=1&clear=1&scan=johnhackedsite.com" -w "
HTTP Code: %{http_code}
Connection: %{time_connect} secs
Time to First Byte: %{time_starttransfer} secs
Total Time: %{time_total} secs
DNS Lookup: %{time_namelookup} secs
Download Speed: %{speed_download}
" -o /dev/null -s
It usually takes around +5 secs to retrieve the results from the malware scan. If the website has not been scanned before it takes or the user has requested a fresh scan it takes +20 secs. And in some rare cases, when the website is significantly big or the density of its code is high, it might take up to +5 minutes to finish.
Please talk with your hosting provider to increase the memory limit and maximum execution time of your PHP installation. This will stop the plugin from timing out during the execution of the malware scans.
Making as resolved, feel free to re-open if the issue persists.
