Hello, @partpixel
Thank you for your request.
We’ve replied to your ticket #9058 in our support system:
https://cleantalk.org/my/support/open
Write back anytime.
Best regards.
I’m sorry but I don’t see any replies.
Here is our reply:
Hello.
Please, reinstall the plugin and try to perfome scanning again.
https://cleantalk.org/help/install-wordpress-security
If the problem persists, please, let us know the information about your environment and send us your php logs.
You can send this information privately in your support ticket [#9058] as well:
https://cleantalk.org/my/support/open
Thank you.
Please, let us know the information about your environment, version of WordPress and send us your php logs.
We also would like to see the problem in your environment. Could you create a temporary administrator user for us and give us access to your administrator Dashboard?
We guarantee the integrity of your website and your personal data safety.
If you agree, please, send us credentials privately in your support ticket:
https://cleantalk.org/my/support/open
Thank you.
Sure, I have sent you the credentials.
Thank you for cooperation.
We will fix the issue within 48 hours.
Please, wait.
Hello,
Have answered you in support ticket (https://cleantalk.org/my/support).
Please, read the answer and take needed actions. It’s quite critical.
