malware scan error

  • Resolved cladeca99

    (@cladeca99)


    3 years, 2 months ago

    I’m trying to run malware scans on my website and it fails and pops up the error message below:

    The error occurred
    Internal server error.
    Stage: get_modules_hashes

    There are no other indicators that I am aware of.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    3 years, 2 months ago

    Hello.

    Please install the current version 2.106.1 with the Complete Deactivation option enable.

    Please do the following:
    1) WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable the “Complete Deactivation” option —> Save Changes.
    2) Follow the guide, Manual Update: https://cleantalk.org/help/update-wordpress-security

    If the issue continues to appear, we need additional details about your website. Please contact us via our private Ticket System: https://cleantalk.org/my/support/open. And could you add there a link to this topic?

    Plugin Support amagsumov

    (@amagsumov)

    3 years, 1 month ago

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

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