Malware scan fails

  • Resolved michaelhhallett

    (@michaelhhallett)


    3 years, 1 month ago

    I get the following error repeatedly from Malware Scan:

    The error occurred

    Internal server error.
    Stage: get_modules_hashes

    I note that on the CleanTalk Security dashboard this website is shown as “need setup”. Please advise. Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    3 years, 1 month ago

    Hello @michaelhhallett.

    About the message “need setup”. Make sure you use the Access Key from the correct site in your Cleantalk dashboard.

    About the error in the scanner. We need additional details about your website. Please contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    SergeM

    (@serge00)

    3 years, 1 month ago

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

    Thread Starter michaelhhallett

    (@michaelhhallett)

    3 years, 1 month ago

    That would be because I’m waiting to hear back from CleanTalk 🙂

    SergeM

    (@serge00)

    3 years, 1 month ago

    Oh, I see you private ticket now. We will reply to you in the ticket as soon as possible.

    Please, wait. Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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