Hello, @bethebean
Thank you for your request.
We’ve already tested our Malware Scanner including approving option, all options work as intended.
We need some of your personal data to fix the issue. Please, create a ticket in our privat support system:
https://cleantalk.org/my/support/open
The issues with Cleantalk just seem to grow by the day.
I was receiving errors, which I reported on here, and was asked to wait a few days. That was 1 week or so ago, but the errors just get worse by the day. The irony is that the very first critical error is ALWAYS spbcScannerH.php, which is used by … Cleantalk!
Furthermore, despite no updates or changes being made, the list of critical errors just grows by the day. Why? It’s almost like you’re making it up!
I’m fast reaching the point of dumping Cleantalk. How am I to know what actually IS critical, if you just keep making the list grow, and I can’t actually send the files for analysis, because the buttons don’t work???
I’m pretty certain that I won’t be renewing my subscriptions for anything if this nonsense carries on much longer. Like I said before, it’s almost like you’re making it up.
Anti-Spam ends in July 2021. Security ends in October 2023. SSL certs end in April 2022.
Hi @steveb9990
I reached out to Cleantalk in their private support system, and they were able to resolve my problem within 1-2 days by just uninstalling and reinstalling the plug-in. This was the first issue I ran into it, and I’m pretty happy with their support service and their tools does what I need it to do.
In regards to your issue, it looks like a new version of the plug-in resolved it? (See this thread).
