Malware Scans fail | ww.wp.xz.cn

Resolved importnut
(@importnut)

4 years ago

I’m trying to run malware scans on my website and it fails and pops up the error message below:

The error occurred
Internal server error.
Stage: get_modules_hashes

There are no other indicators that I am aware of.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support amagsumov
(@amagsumov)

4 years ago

Hello @importnut
Please try to install the fix version of the plugin:

Go to WordPress Administrator Panel —> Plugins.
Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
After the automatic page refresh finds the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip
Go to Plugins —> Add New —> Upload Plugin.
Choose the downloaded archive and press “Install Now”.

Did it help?

Thread Starter importnut
(@importnut)

4 years ago

No, I received the same error.
Plugin Support amagsumov
(@amagsumov)

4 years ago
We need some of your personal details to fix the issue.

Please contact us directly via our private support system:
https://cleantalk.org/my/support/open

Thank you.
- This reply was modified 4 years ago by amagsumov.
Thread Starter importnut
(@importnut)

4 years ago

Ticket Submitted

Plugin Support katereji
(@katereji)

4 years ago

Hello @importnut
We received your message in our ticket system. We will continue our conversation there.

SergeM
(@serge00)

4 years ago

We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic anytime.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Malware Scans fail’ is closed to new replies.

6 replies
4 participants
Last reply from: SergeM
Last activity: 4 years ago
Status: resolved