Managed WordPress from host can’t get access

  • Resolved elo1968

    (@elo1968)


    1 year, 7 months ago

    I’ve got “Managed WordPress” from my host, one.com.

    They can’t get access to my site, when Security is active. I’ve tried to add one.com to trusted domains, but it didn’t help.

    When I disable Security, it works fine from one.com.

    Can you help?

    Regards

    Elo

    • This topic was modified 1 year, 7 months ago by elo1968.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    1 year, 7 months ago

    Hello Elo,

    You probably need to find the hosting IPs in your logs and add them to your personal lists (there’s a button by each entry).

    If that doesn’t work, could you describe in more detail how they can’t get to your site? What messages are visible on the screen? How is access being accomplished?

    Plugin Support katereji

    (@katereji)

    1 year, 7 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    Thread Starter elo1968

    (@elo1968)

    1 year, 7 months ago

    Problem solved. It wasn’t Cleantalk, but my host, that did make problems…

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    1 year, 7 months ago

    Thank you for letting us know.

Viewing 4 replies - 1 through 4 (of 4 total)

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