Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:
1) Go the Jetpack menu in your dashboard
2) Click on “My Jetpack” at the top of the page.
3) Click on “Disconnect Site from WordPress.com” if your site is currently connected to WordPress.com.
4) Confirm the disconnection.
5) Click on the Connect button to connect your site to WordPress.com again.
Let me know how that goes.
Thank you Jeremy. The above did not work, but when I deactivated the entire Jetpack plugin and then reactivated it, everything connected OK.
“For the record,” here are the details on how disconnecting didn’t work…
I was unable to disconnect via My Jetpack because when I clicked the button, nothing happened. So I tried it from the other direction and removed the site via my WordPress.com account, then went back to my Jetpack dashboard on the website. When I attempted to reconnect I got this message:
Invalid request, please go back and try again.
Error Code: invalid_client
Error Message: Unknown client_id.
That’s when I de- and re-activated the plug-in, which worked.
