manual backup from https -> SSL connect error

Resolved gbeddow
(@gbeddow)

10 years, 8 months ago

Hi,

I’ve been using the BackWPup plugin for a few weeks and really like it.

It was working well until I had my hosting provider install an SSL certificate and I switched my public site (and WordPress admin) from http to https. At that point BackWPup started failing at the beginning of (manual) backups with an “SSL connect error”. (The same error appears in the Information tab, next to Server self connect.)

I tried installing the Disable WordPress Local Connection SSL Verifying plugin (on a couple separate occasions actually), but that made no difference.

After a lot of trial-and-error I found that if I log into the http version of WordPress admin, manual backups start working again. However, for better security I’d prefer to use this in wp-config.php:

define('FORCE_SSL_ADMIN', true);

and of course log into the https version of WordPress admin.

In case it’s relevant I should also mention I’m using a CloudFlare proxy, configured for “Strict SSL”.

Is there any way to fix this?

Thanks!

https://ww.wp.xz.cn/plugins/backwpup/

Viewing 7 replies - 16 through 22 (of 22 total)

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Plugin Contributor Brandon Olivares
(@cocreation)

9 years, 1 month ago

@kpbryce132, this is actually a known issue that unfortunately has nothing to do with BackWPup. It has to do with curl being compiled with GnuTLS instead of OpenSSL.

There is no way to fix this within the plugin itself, because the error is happening in WordPress after calling wp_remote_post.

You can ask your host if they could compile curl with OpenSSL instead of GnuTLS.

Thread Starter gbeddow
(@gbeddow)

9 years, 1 month ago

I was a developer for over 30 years and know this line of reasoning quite well. Trouble is, logic dictates that if there’s a dependency on an external module (curl) that fails to meet expectations, and the developer and user have little or no control over that module, you need to either remove the dependency or use the module in a way that doesn’t fail to meet the expectation. If they put half as much effort into doing that rather than explaining the problem away, they’d have this fixed long ago.

I switched to another backup plugin 1-1/2 years ago. Didn’t pay a dime for it, and it does everything I want – and probably more.

kpbryce132
(@kpbryce132)

9 years, 1 month ago

gbeddow,

Thank you for your insight on this problem. The host seems to care little about analyzing and solving the problem. The tech support for my host is off shore in the Philippines and the language is a barrier as well.

I have considered the option you mentioned and researched the inventory of free backup plugins and tested several to no avail. I want a automated cron feature to run off peak hours, be able to donwnload to my desktop in a format that is standardized for compression (like ZIP)

Options would be saving copies automatically to some type of Cloud storage off the host server.

If you have a suggestion – please, I am all ears. So far been using Updraftplus plugin with limited success. But need quickly lest catastrophe strikes.

Best,

Kevin

Plugin Contributor Brandon Olivares
(@cocreation)

9 years, 1 month ago

@gbeddow, I’m sorry you feel that way. However, it’s inherent to using wp-cron, which is exactly what @kpbryce132 is trying to do here. When wp-cron is called over SSL, the error is triggered. But it is done via built-in WordPress functionality.

Not every plugin can work on every host or environment, unfortunately. We do our best to support as many as possible, however.

kpbryce132
(@kpbryce132)

9 years, 1 month ago

Brandon,

With all due respect why does it appear the backWPup is the ONLY plugin with this problem? Why do the OTHER plugins performing similar backups on the WordPress platform not have the same issue? Very odd.

I am NOT a technical expert – your company are experts. I have been with backWPup plugin for a very long time – years. I have installed it with confidence on many of my clients websites. It seems that the discussion and analysis phse is over.

I would like to see SOMETHING happen so others will not call backWPup a bad and unreliable product. You know that will happen quickly.

I am not blaming backWPup entirely – I am sure that there are many influences at play here.

It would be nice to see a solution forthcoming that does not leave loyal users hanging in the wind!

Best,

Kevin

Plugin Contributor Brandon Olivares
(@cocreation)

9 years, 1 month ago

@kpbryce132, likely because of the specific way BackWPup uses wp-cron to create the backups.

I’m sure there are other ways around this. It’d take a pretty major restructuring of BackWPup and its codebase for something like that to happen. I will see if there is any easier way ,but I’m not seeing it immediately.

However, if you contact support [at] backwpup.com, I’m happy to share any changes with you to see if it works on your system.

Thread Starter gbeddow
(@gbeddow)

9 years, 1 month ago

@kpbryce132, Not sure what would solve your particular situation, but if you continue with UpdraftPlus you might see if this link helps:

https://updraftplus.com/faqs/can-i-run-backups-from-the-shell/