Manual Order Fee bug

  • Resolved digitalkultur

    (@digitalkultur)


    2 years, 11 months ago

    Dear Community

    We’ve probably found a bug in the calculation of manual Orders. Here is the procedure: WooCommerce -> Order -> Create Order -> Select Customer >Add Items/Product -> Add Items/Fees -30% -> Calculate order.
    And here comes the problem. the 30% is discounted on the total amount incl. tax and seperatly on the tax. Hence, the 30% from the tax was deductet twice.
    An example: A product with price 40$ and tax 2.5% = 41$ total.
    The customer orderet 10 items.
    400$ excl. Tax and 410$ incl. tax. We added 30% discount.
    The discount was 123$ on the items (instead of 120$) and 3$ on the tax.

    Can someone verify this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Saif

    (@babylon1999)

    2 years, 11 months ago

    Hello @digitalkultur,

    Thank you for bringing this to our attention.

    I was able to replicate the issue and created a report for the developers to review at: GitHub Issue #39260.

    Please note that we are unable to provide an estimated timeline for when our team will address or resolve the issue, as bug reports are prioritized based on specific criteria.

    To stay updated on the progress, I recommend subscribing to the thread. :‎)

    As a temporary workaround, you can just adjust the total, tax, shipping or any other value manually before publishing the order.


    Link to image: https://d.pr/i/UHIcUU

    Cheers!

    Thread Starter digitalkultur

    (@digitalkultur)

    2 years, 10 months ago

    Hi @babylon1999
    Thnak you very much for the replay and to address the issue in github.

    We already figured out that the manual way can be done in a different way, hence not crititcal for us in the moment.

    Hope the issue is solfed soon.

    Tamrat A. (woo-hc)

    (@bisratlearn)

    2 years, 10 months ago

    Hi @digitalkultur

    Thnak you very much for the replay and to address the issue in github.

    We already figured out that the manual way can be done in a different way, hence not crititcal for us in the moment.

    Hope the issue is solfed soon.

    I’m glad to hear that you’ve found a temporary workaround for the issue with the calculation of manual orders in WooCommerce. I understand how important it is for your business operations to run smoothly and accurately, especially when it comes to financial transactions.

    Our developers are actively addressing this issue, as noted in GitHub Issue 👉 #39260. They’re in the process of investigating the problem and are committed to finding a solution. However, as @babylon1999 pointed out, we’re unable to provide a specific timeline for the resolution of this issue.

    We appreciate your understanding and patience during this time. We’re dedicated to delivering a solution as quickly as possible. Meanwhile, feel free to continue using your workaround and adjust the total, tax, shipping, or any other value before finalizing the order.

    We’ll keep you updated on the progress of this issue through the GitHub thread. You can subscribe to it to receive notifications on any updates.

    I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

    I hope you have a wonderful day!

    Thread Starter digitalkultur

    (@digitalkultur)

    2 years, 10 months ago

    Hello @bisratlearn
    Thanks a lot to point out the next step. i subscirbed to the thread in github. Looking forward to have the issue resolved soon. i totally understand that there are issues with higher priority.

    have a good time.

Viewing 4 replies - 1 through 4 (of 4 total)

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