Manual Refresh Rules Fail

  • Resolved daphnetalbot

    (@daphnetalbot)


    4 years, 8 months ago

    Hi, I have several sites that show the rules did not refresh. When I try to manually refresh the rules, this error shows:
    Rule Update Failed
    No rules were updated. Please verify your website can reach the Wordfence servers.
    I think I set the following IPs to whitelists but am not sure:
    44.239.130.172
    44.238.191.15
    35.155.126.231
    54.68.32.247
    44.235.211.232
    54.71.203.174
    I tried to submit a premium support ticket but even though I was logged in, I was unable to get to the support form.
    Can you help?
    Thanks, Daphne

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support WFAdam

    (@wfadam)

    4 years, 8 months ago

    Hello @daphnetalbot and thanks for reaching out to us!

    If you’re a Premium Wordfence Customer, I recommend opening a support ticket at https://support.wordfence.com. They will be able to assist you faster and more efficiently.

    You can also access premium support via the Help menu item in the plugin, Help link on the plugin’s Dashboard page, on our documentation homepage or via the HELP link in the footer of all wordfence.com pages.

    If you have any issues, let me know!

    Thanks again!

    Thread Starter daphnetalbot

    (@daphnetalbot)

    4 years, 8 months ago

    I tried the support link but cannot get to the form. It just gives me help files. Is there something wrong or has the form been turned off?

    Plugin Support WFAdam

    (@wfadam)

    4 years, 8 months ago

    Try emailing presales @ wordfence . com with your issue as the subject. I will find it and move it into our support queue.

    Let me know once you have sent it!

    Thanks again!

    Thread Starter daphnetalbot

    (@daphnetalbot)

    4 years, 8 months ago

    Hi,

    Thank you for the email and offer to escalete. There was something serverside causing this that has been resolved.

    Thanks again,
    Daphne

    Plugin Support WFAdam

    (@wfadam)

    4 years, 8 months ago

    That’s great news!

    Glad you got it resolved!

    callerpatty

    (@callerpatty)

    4 years, 8 months ago

    Hi @daphnetalbot – could you tell me what you had to fix serverside for this issue? we are experiencing some of the same issues.

    Thank you!

    Thread Starter daphnetalbot

    (@daphnetalbot)

    4 years, 8 months ago

    Hi,

    The server uses PLESK. Per the company maintaining the servers:
    “Plesk premium antivirus setting was wrong.”

    They didn’t say what was wrong but they changed the settings which freed up server resources, allowing wordfence to run.

    Daphne

    Plugin Support WFAdam

    (@wfadam)

    4 years, 8 months ago

    @callerpatty If you want to open a new thread, I would be happy to assist you with your issue!

    Thanks for providing that again @daphnetalbot

Viewing 8 replies - 1 through 8 (of 8 total)

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