Manually updates don&#8217;t work properly

(@designstugan)

3 years, 12 months ago

Thank you Anton!
I don’t have Jetpack installed on any of these sites; one is a regular simple/small with regular WP theme, one is a multi site with Divi theme and the third one is a regular site with Divi and a child theme.
I probably need to compare these sites even more deeply to see what they might have in common since I have 20 something other sites with Divi and EUM where this doesn’t happens.

Any more suggestions on how I’ll be able to find what causes this?

(@anthoniusalfred)

3 years, 12 months ago

Hi @designstugan

Sorry for the delay.

Are these websites hosted on a managed WP hosting? In the log entry where you find the Failure status of the Core update, what does it say in its show notes when you click it?. Also, could you please post your site information here, just one of the sites. To get the site info you could fetch it from the WP site health tools (/wp-admin/site-health.php?tab=debug), click the Copy site info to clipboard button and paste here.

Thanks
Anthon

Thread Starter

(@designstugan)

Hi Anthon, one of the sites that has this problem is inspiratorerna.se (the one with a regular WP theme – Twenty-sixteen).
No these websites are not om Managed WP hosting, just an ordinary account/set up ( or what ever it is called 🙂 ).

In the log entry for the Failure status it is empty in the Notes column. I only have a ‘note’ in the Stack Trace column.

Here is the info from the WP Health check tool:


### wp-core ###

version: 6.0
site_language: sv_SE
user_language: sv_SE
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: -1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /www/webvol23/zu/xnvnwmqifqhjt93/inspiratorerna.se/public_html
wordpress_size: 57,45 MB (60239771 bytes)
uploads_path: /www/webvol23/zu/xnvnwmqifqhjt93/inspiratorerna.se/public_html/wp-content/uploads
uploads_size: 158,27 MB (165952974 bytes)
themes_path: /www/webvol23/zu/xnvnwmqifqhjt93/inspiratorerna.se/public_html/wp-content/themes
themes_size: 898,37 KB (919929 bytes)
plugins_path: /www/webvol23/zu/xnvnwmqifqhjt93/inspiratorerna.se/public_html/wp-content/plugins
plugins_size: 44,18 MB (46325505 bytes)
database_size: 14,23 MB (14925824 bytes)
total_size: 275,01 MB (288364003 bytes)

### wp-active-theme ###

name: Twenty Sixteen (twentysixteen)
version: 2.6 (latest version: 2.7)
author: WordPress-teamet
author_website: https://sv.ww.wp.xz.cn/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, title-tag, custom-logo, post-thumbnails, menus, html5, post-formats, editor-style, editor-styles, wp-block-styles, responsive-embeds, editor-color-palette, customize-selective-refresh-widgets, custom-line-height, custom-background, custom-header, widgets
theme_path: /www/webvol23/zu/xnvnwmqifqhjt93/inspiratorerna.se/public_html/wp-content/themes/twentysixteen
auto_update: Inaktiverat

### wp-mu-plugins (1) ###

ManageWP - Worker Loader: author: GoDaddy, version: (undefined)

### wp-plugins-active (10) ###

Easy Updates Manager: version: 9.0.12, author: Easy Updates Manager Team, Automatiska uppdateringar inaktiverade
Loopia WordPress Plugin: version: 0.1, author: Loopia AB, Automatiska uppdateringar inaktiverade
ManageWP - Worker: version: 4.9.13, author: GoDaddy, Automatiska uppdateringar inaktiverade
Really Simple SSL: version: 5.3.1, author: Really Simple Plugins (latest version: 5.3.2), Automatiska uppdateringar inaktiverade
Remove Footer Credit: version: 1.0.13, author: WPChill, Automatiska uppdateringar inaktiverade
Social Slider Feed: version: 2.0.3, author: creativemotion, Automatiska uppdateringar inaktiverade
Wordfence Security: version: 7.5.10, author: Wordfence, Automatiska uppdateringar inaktiverade
WP Activity Log: version: 4.4.1, author: WP White Security, Automatiska uppdateringar inaktiverade
WP Last Modified Info: version: 1.7.7, author: Sayan Datta (latest version: 1.8.3), Automatiska uppdateringar inaktiverade
WP Maintenance Mode & Coming Soon: version: 2.4.4, author: Themeisle, Automatiska uppdateringar inaktiverade

### wp-plugins-inactive (2) ###

Akismet Anti-Spam: version: 4.2.2, author: Automattic (latest version: 4.2.4), Automatiska uppdateringar inaktiverade
Broken Link Checker: version: 1.11.16, author: WPMU DEV, Automatiska uppdateringar inaktiverade

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1692
imagemagick_version: ImageMagick 6.9.12-34 Q16 amd64 2021-12-22 https://imagemagick.org
imagick_version: 3.5.1
file_uploads: File uploads is turned off
post_max_size: 200M
upload_max_filesize: 200M
max_effective_size: 200 MB
max_file_uploads: 50
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 128 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 1412538
	imagick::RESOURCETYPE_MAP: 128 GB
	imagick::RESOURCETYPE_MEMORY: 64 GB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X3F, XBM, XC, XCF, XPM, XPS, XV, YCbCr, YCbCrA, YUV
gd_version: 2.3.1
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: not available

### wp-server ###

server_architecture: FreeBSD 12.2-RELEASE-p12 amd64
httpd_software: Apache/2.4.52 (FreeBSD) mpm-itk/2.4.7-04 PHP/7.4.27
php_version: 7.4.27 64bit
php_sapi: apache2handler
max_input_variables: 5000
time_limit: 180
memory_limit: 256M
max_input_time: -1
upload_max_filesize: 200M
php_post_max_size: 200M
curl_version: 7.80.0 OpenSSL/1.1.1h
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.35-MariaDB-log
client_version: mysqlnd 7.4.27
max_allowed_packet: 10485760
max_connections: 1400

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /www/webvol23/zu/xnvnwmqifqhjt93/inspiratorerna.se/public_html/wp-content
WP_PLUGIN_DIR: /www/webvol23/zu/xnvnwmqifqhjt93/inspiratorerna.se/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Odefinierat
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

Hope this was what you asked for. 🙂

Thank you!
Kattis

(@anthoniusalfred)

Hi,

Yes, that’s what I was asking for. Also, in the log entry for the Failure status, could you please take a look at the Action column to see what’s written there, is it Manual or Automatic? There might be a manual update operation (not automatic) was performed by another admin user directly from within the website (via WP’s Updates screen) or via 3rd party dashboard that can manage many websites in one place (i.e. ManageWP — you have the plugin in your website inspiratorerna.se).

Thanks
Anthon

This reply was modified 3 years, 11 months ago by Anthonius Alfred Andreas.

Thread Starter

(@designstugan)

Hi Anthon, I am the one administrating the site alone for my client. Meaning, I’m the one using ManageWP, so there is no other admin on the site and the updates in MWP is set to manually.

This is how the row reads in the log:
User: None
Name: WordPress 6.0
Type: Core
From: 6.0
To: 6.0
Action: Automatic
Status: Failure
Date: 2022-05-25 07:05:49
Notes:
Stack Trace: Show Trace

And this is what the rows read for the previous ‘core update’:
User: None
Name: WordPress 5.9.3
Type: Core
From: 5.9.3
To: 5.9.3
Action: Automatic
Status: Failure
Date: 2022-04-06 04:05:03
Notes:
Stack Trace: Show Trace

All Core entries in the log looks the same except that the earlier ones is empty in the ‘Stack Trace’ columns as well.

Thank you!
Kattis

This reply was modified 3 years, 11 months ago by designstugan.

(@anthoniusalfred)

Hi Kattis,

EUM had several log bugs in its previous version (9.0.12), and it looks like the log entries you provided were affected with one of the bugs. I recommend you update EUM to its current version (9.0.13), which has been released on June 7th. EUM has a better log mechanism in that new version, also there’s a tweak concerning the core updates, it deals with how EUM prevents other plugins from overriding the Manually core updates setting.

Thanks
Anthon

Thread Starter

(@designstugan)

Thanks Anthon, I’ll do the update and see what happen after that then.

Can we please keep this thread ‘open’ for a while if I still run into problems.

Best,
Kattis

(@anthoniusalfred)