Hello Atlasxcv,
I have been getting the same issue for over 4 years! It is very troublesome because the merchants lose money because stripe charges processing fees. And then the customer loses double the amount of money and then has to wait for it to be refunded. It also makes a mess on the store front because you have to cancel the order from the backend.
Overall a nightmare. PayPal does not have this issue.
It is only happening with this plugin.
I am not sure what to do. I think the only option would be is to find another plugin which handles stripe payments.
Please let me know how you handle the issue.
Best regards.
Hi, @helpforwebsites1
I can confirm there is already a thread opened for your request, which is this one. We’ll be glad to help you further on that thread (I understand that the issue could be similar, however, each site could take different types of solution).
Hi, @atlasxcv
There could be several reasons, to help you investigate, please head to WooCommerce > Settings > Payments > stripe > settings > advanced settings, tick Log error messages if you wish to save logs that can help you/us troubleshoot your site. This can be disabled and enabled as whenever you want.
It would be great if you please share your System Status Report, found under WooCommerce > Status on your site.
And please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available) They look like: woocommerce-gateway-stripe-[date]-[string].log
Looking forward to hearing from you.
Hello,
Thanks for your response. I enabled logs as you suggested. I’m not sure how to share them with you.
These duplicate charges are a big problem. Not only do they make customers angry but they are costing us a lot of money now that Stripe is not refunding their fees when a payment is refunded.
Thank you.
Hi @atlasxcv
You can copy and paste these logs here.
Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.
Hello,
There is client information included in those logs. Can I send it to you privately?
Hi there @atlasxcv
Let’s have a look at the site’s System Status Report (SSR) also.
Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Once you’ve done that, you can paste the text in https://gist.github.com/, or https://pastebin.com/, and feel free to change/remove your site URL in the report for privacy reasons.
You can paste the Gist/Pastebin link here in your reply, once you have that.
The error logs can be shared here similarly, after redacting sensitive information.
I hope that helps, otherwise let us know. We are happy to help!
Hello,
Here is the system report: https://pastebin.com/Kdf0ZtgL
And the stripe log from yesterday: https://pastebin.com/4sAbv64C
Let me know if you could find something. Thank you.
Howdy @atlasxcv
Thank you for reaching back, with further information on this!
As I understand, the WooCommerce Stripe Payment Gateway plugin is used to capture payments for the membership subscriptions offered at your site, enabled by the following two plugins:
- WooCommerce Memberships: by SkyVerge – 1.24.0
- WooCommerce Subscriptions: by WooCommerce – 4.8.1
Could you go ahead with updating WooCommerce Subscriptions to the latest version available (4.9.1), and see if the issue persists, please?
Let us know how that goes. We will be standing by for your response.
Hello, I did update WooCommerce Subscriptions but that made no difference. I’m continuing to receive many duplicate charges. I also disabled caching plugins long ago so that can’t be the issue either.
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This reply was modified 3 years, 3 months ago by
atlasxcv.
Hello @atlasxcv,
No worries, seems like we’ll need to take a closer look. Could you please open a ticket about this from WooCommerce.com > MY profile > Support?
Make sure to include a link to this thread so we know what has been done already.
Cheers!
