@atcayanan,
Are you saying that the duplicate emails seen in users Inboxes are also seen in the email log? That the log also contains duplicates?
If that is the case then I can only think that it’s a plugin conflict. Try disabling other plugins and retesting.
@mattyrob
Thanks, we’ll try that. We did try recreating the site on another instance, since it’s difficult to test on the live instance with so many subscribers (unless there’s a test mode that we’re not aware of). Our test didn’t send out duplicates, but we’ll try again, activating plugins one by one until it happens. We checked the conflict list on the S2 website and we didn’t notice a match, but below is the list of activated plugins on this site. Please let us know if you see a particular plugin that draws your attention and we’ll start there. Also, once we confirm the plugin, we’d be happy to let you know so you can add it to your list 🙂
Thanks again!
ACTIVATED PLUGINS:
Akismet
Digg Digg
Email Log
Exclude Pages from Navigation
Get The Image
LinkWithin
MailChimp
Pinterest Auto Pin for WordPress
SB Uploader
ShareThis
Smart Youtube PRO
Social
Subscribe2
Twitter Tools
Wordbooker
WordPress Mail Queue
WordPress SEO
WP-Mail-SMTP
@atcayanan,
I’m not sure but you have a lot of email plugins there – most are probably okay, the email is generated by Subscribe2, logged in Email Log, queues in WordPress Mail Queue and finally sent via SMTP with WP-Mail-SMTP. But you have MailChimp on there too – what are you using that for?
@mattyrob
Agreed. We didn’t install and activate many of those, our client did, which is making troubleshooting even harder. The goal is to deactivate and uninstall unused/unneeded plugins once this is resolved.
@atcayanan,
I would suggest approaching it the other way around. Get rid if what isn’t needed or used. The. You have fewer variables when conflict hunting.
