Many orders missing in Analytics

  • Resolved amityweb

    (@amityweb)


    4 years, 6 months ago

    We have noticed many orders missing in analytics. Way above any expected discrepancy (e.g. javascript blocked users, or blocked tracking).

    For example, on 3rd November we have 7 orders, but Google Analytics only shows 3! Thats 42% tracked in analytics. Way less than expected. This is a regular occrance every day.

    How should we debug this to find out the reason why your plugin did not track them?

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Author Conversios

    (@tatvic)

    4 years, 6 months ago

    Hi @amityweb,

    Thanks for creating this thread.

    Please help us with your inputs for the below points so that we can assist further:

    1) Is there any pattern among missing orders like payment method, product type, etc.

    2) Are all the users(who orders) getting redirected to the thankyou page?
    ​
    3) If you have PayPal payment method then check for the FAQ1

    4) What are product types available in the store? Only simple product types are supported by the free plugin.
    ​
    5) Are there any javascript or jquery errors that occur in the console of the thank you page? Such errors block conversion tracking.
    ​
    6) Is JavaScript minification done on the thankyou page(using a cache plugin)? Such minification also blocks conversion tracking.

    7) Does the Thankyou page gets loaded completely for missing orders (which means there is a closing </html> tag)?

    Regards,
    Conversios.io

Viewing 1 replies (of 1 total)

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