• Resolved Edi

    (@psychosopher)


    Also in the backend and in the frontend only the message “Map not available” is shown.

    Also when using the API Key.

    If the API key is missing, normally a field is shown with an error message. But with Events Manager there is no such field and only the above mentioned message.

    • This topic was modified 8 years, 7 months ago by Edi.
    • This topic was modified 8 years, 7 months ago by Edi.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support angelo_nwl

    (@angelo_nwl)

    just to confirm, is it the same even when creating new location and can I know what is your current EM version?

    Thread Starter Edi

    (@psychosopher)

    It’s really weird… I tried with another installation on another server with no other plugins activated, and had the same problem in the beginning.

    After deleting the API key it works. But I have still problems with the first installation.

    Version is 5.7.3.

    On the first installation try with all plugins deactivate and the default WordPress theme running.

    Thread Starter Edi

    (@psychosopher)

    Deactivating all plugins and using a standard theme does not help.

    In the meantime I installed a duplicate of the installation on another server, and this works also without any API key.

    Can you post a link to your site?

    Thread Starter Edi

    (@psychosopher)

    The event calendar with the map problem has the following address:

    https://donuthockey.ch/de/termine/

    The installation on the same server without any problems:

    https://burnermotion.ch/de/lehrerkurse/

    If it helps I can give you access to the site.

    So on donuthockey.ch you have an API key installed but don’t see any maps in admin either?

    Thread Starter Edi

    (@psychosopher)

    Both have no API key.

    Also other test installations: The map works only without an API key. Very strange…

    Do you have another plugin running that uses an API key?

    Thread Starter Edi

    (@psychosopher)

    As I wrote: Deactivating all plugins and using a standard theme does not help.

    And a duplicate on another server works.

    It could be a server problem, but this makes no sense to me, because both websites are installed on the same server.

    And what I do not understand at all: When the map works on whatever installation, it uses no API key. When adding an API key the map stops to work.

    Thread Starter Edi

    (@psychosopher)

    Seems to be a server problem. Same with the map of the theme.

    I will get in contact with the hosting company.

    • This reply was modified 8 years, 7 months ago by Edi.

    Ok, thanks for the update.

Viewing 12 replies - 1 through 12 (of 12 total)

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