Map not working
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Hello did you last updated the map and stopped working
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Hi, thanks for notice.
Did you try reinstall plugin ?
If it not help,please send message to our
Contact form
with ftp access , i will connect and solve problem .Best regards.
I do not know inform loss markers, had only two markers test because I am installing on a new site. The map perfectly carried the only mistake was when he had inserted a description of the score, there was a conflict with the html that was generated and the map did not carry, but when erased the html code directly in the database leaving only text it worked correctly or even without even enter a description.
now does not work at all.
Yes, already tried reinstalling and nothing was resolved.
Sorry for the english, I’m using google translator.
hugadsonserra
Thanks for your notice.
Please show your site (link to page where inserted google maps)Best regards.
Follow my link
http://www.fmirandaadvogados.com.br/agenda-de-atuacao/
contains only one active marker.
Hi adsonserra.
In your site , in file wp-content/plugins/google-maps-ready/modules/gmap/view/tpl/mapPreview.php
are unnecessary characters
` jQuery(document).ready(function(){</p>
<p>
please remove `</p> <p>Best Regards
I’m using version 0.4.9 does not contain the element in html code entered.
<script type='text/javascript'> jQuery(document).ready(function(){ gmapPreview.maps["<?php echo $this->currentMap['id'];?>"]={ mapObject:{}, markerArr:{}, infoWindows:[], mapParams:JSON.parse('<?php echo utilsGmp::listToJson($this->currentMap);?>') }; gmapPreview.prepareToDraw("<?php echo $this->currentMap['id'];?>"); }) </script>I upgraded to version 0.4.9.1 and yet still does not work on the front page.
Hi adsonserra.
Please write in contact form. ,in letter send ftp accesss to your site, i will connect and solve problem(and please activate plugin)
Best regards.Is it normal for a plugin author to request ftp access to people’s sites? Sounds like a major security issue to me.
The map came charging after you access, but now the problem are the markers, does not display the description and carries only one single marker.
Uh no, no it’s NOT normal, nor is it alright, for someone to say they need FTP access to your site to fix your plugin. Even for a plugin dev (who get a pass a lot of the time with regards to taking conversations off site).
Google Maps plugin – WHY do you need FTP access here? This is not okay.
To adsonserra,
I’ll check what can be wrong and will fix ัะตัTo ElectricFeet and Ipstenu,
1. First of all I don’t to post FTP access on public forum, only through support contact form.
2. I was asking for FTP access, because I need to fix some theme conflict and bugs which can’t be edit with WordPress “editor”. I don’t know any other way to change files on the hosting, only with FTP access.
And yes! sometimes I’m asking for MySQL access, when I need to fix bug in the database3. Maybe “it’s not normal even for plugin developer” because plugin developers, don’t want to waste their times with fixing hard bugs and conflicts for free? ๐
4. In the future I can warning users, that FTP access is the major security issue, so they need to think twice before that action.
P.S. If I’m wrong and that’s really possible to change files without FTP, provide that solution for me.
I’ll just go over a few points if you don’t mind. I’ve added emphasis. ๐
2. I was asking for FTP access, because I need to fix some theme conflict and bugs which can’t be edit with WordPress “editor“. I don’t know any other way to change files on the hosting, only with FTP access.
And yes! sometimes I’m asking for MySQL access, when I need to fix bug in the databaseYeah. No, I mean gosh no, please don’t do that. Here’s why.
*Drinks more coffee*
Keep in mind that I’m not accusing you of any ill will, bad intent, or anything like that. I think it’s cool that you are going the distance to help a user out.
But there really are boundaries and repeatedly jumping in with “send me FTP details privately” isn’t appropriate and should be held off as a last resort. It should not be your first option (if ever asked at all).
You are responsible for your plugin. If there is a problem with your plugin then that’s something you can fix with a plugin update and a message of “Hey, sorry about that. Try this plugin version.”
You can obtain a URL privately if necessary, you can look and identify a theme conflict or a conflict with another plugin and make suggestions.
That is your area of ownership and responsibility and that’s cool. You are supporting your code.
When you personally go onto a user’s system via FTP or get mysql to make changes to their system then you’ve gone too far. You’re outside of your remit and you’re not really helping the user the way you should be.
What if your changes outside of your plugin cause a problem with that user’s system with their theme or other plugins? When the user updates the conflicting file and the problem comes back again what then?
If you are making changes to files or the database that are not your plugin files or database changes not related to your plugin then you should not be. You can make recommendations to the user, you can say “This is what I’ve found is causing your problem” but you really should not be doing more than that.
P.S. If I’m wrong and that’s really possible to change files without FTP, provide that solution for me.
Forum support is hard. It’s not easy because you have to sit somewhere remote and ask the user for information and feedback. You have to describe in writing what steps the user has to take wait for them to reply, suggest something else, wait, etc.
Rinse, wash, repeat. Written words are a difficult medium and it’s easy to skip a step or be misunderstood.
It is much easier to support the user by just saying “Contact me via my form, provide me FTP access and I’ll just fix it for you”. But that has to be the last resort. You’re not solving problems for the community when you take that short cut first.
Sometimes it is necessary for plugin and theme authors to go that extra step. These forums do give leeway to authors supporting their code. Anyone else making that suggestion would at least get a should tap to cut that out.
So please, exhaust every other options first. Don’t support your users by heading straight to accessing their installation like that. Don’t make repairs or fixes outside of your plugin files. It’s really not appropriate to go that far.
*Looks for more coffee, mourns the small empty cup in front of me.*
And as a plugin author, I will promise you if you have to say “Yes, this theme has a conflict because of XYZ” and then go ping that theme author (if they’re on wporg they’re almost always receptive to fixes) that is the sustainable fix.
Also remember if you edit someone’s theme and they upgrade the theme and lose all your fixes? It’s your fault! Yay! So also don’t do that ๐
Tell people why it’s broken, what would have to be changed, and then DOCUMENT THAT STUFF in your plugin’s FAQ ๐ That would be awesome.
And to everyone else? I don’t trust anyone but myself with my FTP credentials. Not even Otto, and we buy each other dinner when we meet up.
Thank you for the new view of the developing and communication process.
Till now there’re only two person in the communication process. Developer (I’m) and the customer.
And this is “selfish” view as I see.You give the “community” view. There’re many developers and users. And when I support one user there’s can be some discomfort for the user (user must to discover some new information, waiting while other developer fix bug in the Theme of plugin which conflict with my)
But with such action I support and improve all community in the long-terms.
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