Mapping Extra Fields Form Checkout

Resolved diegogomez
(@diegogomez)

1 year, 4 months ago
I’m trying to get some fields from checkout form, like:

“billing_phone” -> *|PHONE|*
“billing_wooccm14” -> *|NACIMIENTO|*

To be sent to the Mailchimp audience.

For now only the fields of *|FNAME|*, *|LNAME|*, *|ADDRESS|*, and of course *|EMAIL|* are working.

But how can I make the other custom fields also merge?
- This topic was modified 1 year, 4 months ago by diegogomez.

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support KJ
(@kjvextras)

1 year, 4 months ago

Hi! @diegogomez this link should help! https://github.com/mailchimp/mc-woocommerce/wiki/Custom-Merge-Tags#custom-merge-tags

You could also set them up on the Mailchimp side as well! https://mailchimp.com/help/merge-tags/ – Let us know if this helps!

Thread Starter diegogomez
(@diegogomez)

1 year, 4 months ago

Hi @kjvextras,

Thanks for the answer, I checked the link you sent me, but it doesn’t seem to be the problem, because it is not only the “Date” field that does not merge, but also the “Phone” field, and even the “Cedula” field, which is a simple text field that does not merge either.

What else can I try?
Plugin Support KJ
(@kjvextras)

1 year, 3 months ago
I have a feeling it could be a theme conflict. Enable the Remote Diagnostics feature found in the plugin’s Settings tab. This allows the Mailchimp for WooCommerce development team to diagnose and fix the issue remotely. Drop your URL so that we could also check it out. In the meantime
- This reply was modified 1 year, 3 months ago by KJ.
Plugin Support KJ
(@kjvextras)

1 year, 3 months ago

Also, can you please check: https://github.com/mailchimp/mc-woocommerce/wiki/Custom-Merge-Tags#custom-merge-tags closer it’s not only about date. You can insert any merge tags based on the WP_User object, and push to $merge_vars which is associative array where keys are the merge tags taken from mailchimp.

function custom_user_merge_tags($merge_vars, $user) { $merge_vars['PHONE'] = $user->billing_phone; return $merge_vars; } add_filter('mailchimp_sync_user_mergetags', 'custom_user_merge_tags', 100, 2);

where PHONE is the name of the merge tag in mailchimp. and $user->billing_phone; whatever they want to use as phone.

Try this – and turn on the remote diagnostics – just in case.

Thread Starter diegogomez
(@diegogomez)

1 year, 3 months ago

Thanks @kjvextras, I have activated remote support.

I have tried several ways and I have not been able to synchronize even the simple fields.

Plugin Support KJ
(@kjvextras)

1 year, 3 months ago

Hi @diegogomez thanks for activating remote support – But I do not see the URL – Do you mind dropping it below please?

Thread Starter diegogomez
(@diegogomez)

1 year, 3 months ago

Thanks for the help @kjvextras , is there any way I can send you the URL confidentially? I wouldn’t want to post on the support forum.

Plugin Support KJ
(@kjvextras)

1 year, 2 months ago

@diegogomez Sure thing! Form Link

Plugin Support khungate
(@khungate)

1 year, 1 month ago

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.