Marks the correct answer as incorrect

  • Resolved blockhater

    (@blockhater)


    9 months, 4 weeks ago

    I have windows 11 and use chrome browser. No matter which I select, randomize answers or not, it marks the correct answer as incorrect. In other words, it doesn’t accept the correct checked answer I put in. I’m not giving you admin access to my website. If you can’t help me without that, you shouldn’t be in this business.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • dhanush22

    (@dhanush22)

    9 months, 4 weeks ago

    Hi @blockhater ,

    Thanks for reaching out, and sorry for the trouble with the QSM plugin.

    If correct answers are being marked as incorrect, please check your quiz settings under:
    QSM > Quiz > Options > General > Grading System
    Make sure it’s set to Correct/Incorrect, not Points-Based, or enable both if needed.

    Also, I tried accessing the quiz URL you shared, but it returned a “Page Not Found” error. Kindly check and resend a working link.

    Please ensure you’re using the latest version of QSM (v10.2.4).

    As per WordPress guidelines, we don’t request admin access—your privacy is important to us.

    Let me know after trying these steps, and we’ll be happy to assist further!

    Best regards,
    Dhanush

    Thread Starter blockhater

    (@blockhater)

    9 months, 3 weeks ago

    It was already set to correct/incorrect. I changed it to both, but it’s still marking the correct answer as incorrect. I can’t give you more access because you must be logged in to take the test.

    dhanush22

    (@dhanush22)

    9 months, 3 weeks ago

    Hi @blockhater ,

    I hope you’re doing well, and thank you for your prompt response.

    I appreciate you trying the suggested changes, and I’m sorry to hear that the issue with the quiz still persists.

    To replicate the issue on our end and investigate why the marked answers are displaying as incorrect, could you please share the public URL of the quiz (if accessible without login)? Additionally, it would be helpful if you could let us know the type of questions used (e.g., multiple choice, checkbox, etc.) and share a screenshot of one such question along with its options.

    This information will allow us to replicate the issue on our demo site and work toward a solution as quickly as possible.

    Thank you for your cooperation and support.

    Best regards,
    Dhanush

    dhanush22

    (@dhanush22)

    9 months ago

    Hi @blockhater ,

    I hope you’re doing well.

    Since we haven’t heard back from you in a while, we’ll go ahead and mark this topic as resolved for now. If your issue is not yet resolved, please feel free to reply here and we’ll be glad to continue supporting you.

    For any new questions, kindly open a new topic so we can assist you separately.

    Thank you for your time and cooperation.

    Best regards,
    Dhanush

Viewing 4 replies - 1 through 4 (of 4 total)

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