Hi @tommy83
This is Ioanna from Imagify here.
I am very sorry to hear about your negative experience.
I can understand that this should be a big issue.
I have reported your feedback to the rest of the team and it is a well-known issue that our developers have scheduled this to be fixed but unfortunately, I cannot provide a timetable at this time.
I am sorry that I am not able to provide a better answer at the moment.
Best Regards
You share this plugin in a free version.
But you also have an paid version. The paid version include this option in “product description”. But in fact this option is not working for more then 2 years!
1. So if you have no time or no options to solve this bug after 2 years: why you do not remove this option from function overview in product selling description?
2. Why you was not able to fix it after 2 years?
3. Today you wrote after 2 years:
… “unfortunately, I cannot provide a timetable at this time.
2 years ago you wrote the same here:
https://ww.wp.xz.cn/support/topic/webp-image-resize/#post-15998798
“Unfortunately, we don’t have a specific time I can offer (as these things can vary), but we are aware that this is a very important feature and it is one of the next things our developers have scheduled to work on.”
I have the feeling you are not very interested to share what you sell and what you say in product description. So we are going to report this situation and start refund process for 130 – 150 clients.
