Math Problem Problem

  • Resolved thesmallgroups

    (@thesmallgroups)


    5 years, 8 months ago

    Page displays “Prove your humanity” math problem but will not allow the user to enter a number. in order to change this setting, I need to log into my WordPress account, which I cannot do without completing the math problem. Can you help?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Velda

    (@supernovia)

    5 years, 8 months ago

    Hi @thesmallgroups, the issue seems to be that your form has too much padding — more padding than the width of the box. So, while you can click in the box, the cursor is outside the viewing area

    I’m guessing that’s being added by your theme somehow. You can override it with this CSS:

    input#jetpack_protect_answer {
    padding: 0px !important;
}

    And then adjust the padding to something appropriate. You can also adjust the box size if you need to.

    Thread Starter thesmallgroups

    (@thesmallgroups)

    5 years, 7 months ago

    When I try to login to WordPress to edit the CSS, it redirects me to my website to signin, which I cannot because of the aforementioned math problem. Is there a way to edit the CSS from the WordPress dashboard or to shut off the Jetpack plugin from the WP dashboard as the math problem prohibits me from entering WP Admin.

    Plugin Contributor James Huff

    (@macmanx)

    5 years, 7 months ago

    This particular site is under WordPress.com’s Business Plan, so I recommend contacting their live chat support about this via https://wordpress.com/help/contact

    They’ll have the access and tools necessary to help you with that quickly.

Viewing 3 replies - 1 through 3 (of 3 total)

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