Matomo Analytics is not working

  • Resolved fod85

    (@fod85)


    1 year, 4 months ago

    Hello,

    since I installed Matomo Analytics in November, it hasn’t been working: I don’t see any visitors.
    That’s why I had also installed Matomo Connect so that I could see my visitors on the website. However, I prefer to have them displayed in WordPress.
    Here are a screenshot and the system report. I hope you can help me.
    (I only have Adobe Acrobat as a Chrome extension, but it was deactivated. So it shouldn’t have caused any problems).

    Best regards, Katrin 

                  # Matomo
    • Matomo-Plugin-Version: 5.2.0
    • Config existiert und ist schreibbar.: Ja (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
    • JS Tracker existiert und ist schreibbar.: Ja (“$abs_path/wp-content/uploads/matomo/matomo.js” )
    • Plugin-Verzeichnisse: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/plugins”}])
    • Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/cache/matomo)
    • Matomo-Version: 5.2.1
    • Matomo Blog idSite: 1
    • Installierte Matomo-Version: 5.2.0 (Install date: 2025-01-14 09:46:37)
    • Upgrades outstanding: No
    • Upgrade in progress: No

    Endpoints

    • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
    • Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
    • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
    • Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

    Crons

    • Server-Zeit: 2025-01-21 17:26:10
    • Blog-Zeit: 2025-01-21 18:26:10 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
    • Sync users & sites: Next run: 2025-01-22 11:55:52 (17 Stunden 29 Minuten) ( Last started: 2025-01-21 11:55:52 (-6 Stunden 30 Minuten). Last ended: 2025-01-21 11:55:52 (-6 Stunden 30 Minuten). Interval: daily)
    • Archive: Next run: 2025-01-21 18:28:23 (2 Minuten 13s) ( Last started: 2025-01-21 17:28:21 (-57 Minuten 49s). Last ended: 2025-01-21 17:28:23 (-57 Minuten 47s). Interval: hourly)
    • Update GeoIP DB: Next run: 2025-02-16 11:38:13 (25 Tage 17 Stunden) ( Last started: 2025-01-17 11:38:11 (-4 Tage 6 Stunden). Last ended: 2025-01-17 11:38:13 (-4 Tage 6 Stunden). Interval: matomo_monthly)

    Vorgeschriebene Prüfungen

    • PHP-Version >= 7.2.5: ok
    • PDO Erweiterung: ok
    • PDO\MYSQL Erweiterung: ok
    • MYSQLI Erweiterung: ok
    • Weitere erforderliche Anforderungen: ok
    • Erforderliche Funktionen: ok
    • Benötigte PHP Konfiguration (php.ini): ok
    • Verzeichnisse mit Schreibzugriff: ok
    • Verzeichnisse mit Schreibzugriff auf Tag Manager: ok

    Optionale Prüfungen

    • 64-bit PHP Binär: ok
    • Tracker-Status: ok
    • Speicherlimit: ok
    • Zeitzone: ok
    • Öffnen einer URL: ok
    • GD > 2.x + FreeType (Grafiken): ok
    • Andere Erweiterungen: ok
    • Andere Funktionen: ok
    • Dateisystem: ok
    • Letzter erfolgreicher Abschluss der Archivierung: ok
    • Datenbankfähigkeiten: ok
    • Warning Maximale Packetgröße: warning (Es wird empfohlen die ‘max_allowed_packet‘ Größe in Ihrer MySQL Datenbank auf mindestens 64MB zu erhöhen. Aktuell ist 16MB eingestellt. )
    • Standorterkennung: ok
    • Update über HTTPS: ok
    • Mobile Messaging SMS Provider: ok
    • Supports Async Archiving: No
    • Async Archiving Disabled in Setting: No
    • Location provider ID: geoip2php
    • Location provider available: Yes
    • Location provider working: Yes
    • Matomo URL: Yes (http://vom-traum-zum-haus.de/wp-content/plugins/matomo/app/)

    Matomo Settings

    • Track mode: default
    • Track ecommerce: No
    • Track codeposition: footer
    • Track api endpoint: default
    • Track js endpoint: default
    • Version history: 5.2.0, 5.1.7, 5.1.6, 5.1.5
    • Core version: 5.2.1
    • Last tracking settings update: 1733830723
    • Last settings update: 1737028019
    • Track ecommerce: No
    • Disable cookies: Yes

    Logs

    • Keine:

    WordPress

    • Home URL: $site_url
    • Site URL: $site_url
    • WordPress Version: 6.7.1
    • Number of blogs: 1
    • Multisite Enabled: No
    • Network Enabled: No
    • WP_DEBUG: Yes
    • WP_DEBUG_DISPLAY: No
    • WP_DEBUG_LOG: Yes
    • DISABLE_WP_CRON: –
    • FORCE_SSL_ADMIN: Yes
    • WP_CACHE: No
    • CONCATENATE_SCRIPTS: –
    • COMPRESS_SCRIPTS: –
    • COMPRESS_CSS: –
    • ENFORCE_GZIP: –
    • WP_LOCAL_DEV: –
    • WP_CONTENT_URL: $site_url/wp-content
    • WP_CONTENT_DIR: $abs_path/wp-content
    • UPLOADS: –
    • BLOGUPLOADDIR: –
    • DIEONDBERROR: –
    • WPLANG: –
    • ALTERNATE_WP_CRON: –
    • WP_CRON_LOCK_TIMEOUT: 60
    • WP_DISABLE_FATAL_ERROR_HANDLER: –
    • MATOMO_SUPPORT_ASYNC_ARCHIVING: –
    • MATOMO_ENABLE_TAG_MANAGER: –
    • MATOMO_SUPPRESS_DB_ERRORS: –
    • MATOMO_ENABLE_AUTO_UPGRADE: –
    • MATOMO_DEBUG: –
    • MATOMO_SAFE_MODE: –
    • MATOMO_GLOBAL_UPLOAD_DIR: –
    • MATOMO_LOGIN_REDIRECT: –
    • Permalink Structure: /%postname%/
    • Possibly uses symlink: No
    • Upload base url: $site_url/wp-content/uploads
    • Upload base dir: $abs_path/wp-content/uploads
    • Upload url: $site_url/wp-content/uploads/2025/01
    • Custom upload_path: wp-content/uploads
    • Custom upload_url_path:
    • Warning Connect Matomo (WP-Matomo) activated: Yes (It is usually not recommended or needed to run Matomo for WordPress and Connect Matomo at the same time. To learn more about the differences between the two plugins view this URL)
    • Connect Matomo mode: http (Connect Matomo is configured in “PHP mode”. This is known to cause issues with Matomo for WordPress. We recommend you either deactivate Connect Matomo or you go “Settings => Connect Matomo” and change the “Matomo Mode” in the “Connect to Matomo” section to “Self-hosted HTTP API”.)
    • Compatible content directory: Yes
    • WP_Filesystem Initialized: Yes

    WordPress Plugins MU Plugins

    • Object Cache Pro (MU): 1.21.2
    • System Plugin: 4.157.0

    Plugins

    • Advanced Ads: 1.56.1
    • Advanced Ads – Google AdSense In-feed Placement: 1.1.3
    • Affiliate Link Marker: 1.0.9
    • All in One SEO: 4.7.8
    • Autoptimize: 3.1.13
    • Broken Link Notifier: 1.1.4.1
    • CoBlocks: 3.1.14
    • Connect Matomo: 1.0.30
    • Contact Form 7: 6.0.3
    • Copy & Delete Posts: 1.4.9
    • Email Encoder – Protect Email Addresses: 2.2.2
    • Kadence Blocks – Gutenberg Blocks for Page Builder Features: 3.4.6
    • MailPoet: 5.6.1
    • Matomo Analytics – Ethical Stats. Powerful Insights.: 5.2.0
    • Post Views Counter: 1.4.8
    • Powerkit: 2.9.6
    • Real Cookie Banner (Free): 5.0.7
    • Shariff Wrapper: 4.6.15
    • Sidebar Shortcode: 1.0.0
    • Simple Author Box: 2.54
    • Smash Balloon Instagram Feed: 6.6.1
    • Starter Templates by Kadence WP: 2.1.9
    • UpdraftPlus – Backup/Restore: 1.25.1
    • WP-Sweep: 1.1.8
    • WP Armour – Honeypot Anti Spam: 2.2.06
    • WPCode Lite: 2.2.5
    • WP File Manager: 8.0.1
    • Active Plugins: 27 (advanced-ads-adsense-in-feed:1.1.3 advanced-ads:1.56.1 affiliate-link-marker:1.0.9 all-in-one-seo-pack:4.7.8 autoptimize:3.1.13 broken-link-notifier:1.1.4.1 coblocks:3.1.14 contact-form-7:6.0.3 copy-delete-posts:1.4.9 email-encoder-bundle:2.2.2 honeypot:2.2.06 insert-headers-and-footers:2.2.5 instagram-feed:6.6.1 kadence-blocks:3.4.6 kadence-starter-templates:2.1.9 mailpoet:5.6.1 matomo:5.2.0 post-views-counter:1.4.8 powerkit:2.9.6 real-cookie-banner:5.0.7 shariff:4.6.15 simple-author-box:2.54 thinker-sidebar-shortcode:1.0.0 updraftplus:1.25.1 wp-file-manager:8.0.1 wp-piwik:1.0.30 wp-sweep:1.1.8)
    • Theme: kadence (every-morning)

    Server

    • Server Info: Apache
    • Apache AddHandler support: Supported
    • PHP OS: Linux
    • PHP Version: 8.0.30.4
    • PHP SAPI: cgi-fcgi
    • PHP Binary Name: /opt/php/8.0/php-cgi
    • PHP Maxmind DB extension: Not loaded
    • PHP Error Reporting: 4437 After bootstrap: 4437
    • Timezone: UTC
    • WP timezone: +01:00
    • Locale: de_DE
    • User Locale: de_DE
    • Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
    • WP Memory Limit: 40M
    • WP Max Memory Limit: 512M
    • Timezone version: 2022.6
    • Time: 1737480371
    • Max Execution Time: 300
    • Max Post Size: 100M
    • Max Upload Size: 104857600
    • Max Input Vars: 10000
    • Disabled PHP functions: No
    • zlib.output_compression is off: Yes
    • Curl Version: 8.9.1, OpenSSL/3.1.7
    • Suhosin installed: No

    PHP cli

    • PHP CLI Version: (The detected PHP CLI version does not match the PHP web version. To avoid archiving errors, enable archiving via HTTP requests, or manually set the path to your PHP CLI executable to the one for PHP version 8.0.30.4.)
    • MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

    Database

    • MySQL Version: 8.0.33
    • Mysqli Connect: Yes
    • Force MySQL over Mysqli: No
    • DB Prefix: wp_pz3bqkjdh9_
    • DB CHARSET: utf8
    • DB COLLATE:
    • SHOW ERRORS: No
    • SUPPRESS ERRORS: No
    • Uses Socket: No
    • Uses IPv6: No
    • Matomo tables found: 87
    • DB tables exist: Yes
    • Matomo users found: 1
    • Matomo sites found: 1
    • Erforderliche Berechtigungen: OK

    Browser

    • Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36)
    • Language: de-de,de,en-us,en,fr

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    1 year, 4 months ago

    Hi @fod85, it looks like you are using both Matomo for WordPress and Matomo Cloud? Note that Matomo for WordPress does not connect to your Cloud account and display statistics from there, it is the entire Matomo product embedded into WordPress.

    Currently there is no way to connect to an external Matomo (like Matomo Cloud) and display statistics inside Matomo (though it is something we want to add).

    I suspect you want to use Matomo Cloud. If so, you’ll want to uninstall Matomo for WordPress. For now you’ll only be able to see statistics in your Matomo Cloud instance.

    Thread Starter fod85

    (@fod85)

    1 year, 4 months ago

    Hi, I actually want to use Matomo in WordPress, but since it didn’t work, I downloaded Connect (because I didn’t understand exactly what it was …)
    The trial period for Connect has expired, so I can uninstall it. However, Matomo still doesn’t work. Can you please help me?

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    1 year, 4 months ago

    @fod85 I can see that the cloud tracking code is gone now. I also see that tracking requests are getting a 403 Not Authorized response, which means your web server configuration is blocking requests to the Matomo for WordPress tracker.

    We have a FAQ for some common causes of this problem, along with their solutions here: https://matomo.org/faq/wordpress/403-error-matomo-for-wordpress-plugin/

    If you can’t find what you’re looking for there, you will need to ask your hosting provider for how to fix this. You will need to ask them how to make this URL accessible: https://vom-traum-zum-haus.de/wp-content/plugins/matomo/app/matomo.php

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    1 year, 4 months ago

    Hi @fod85 was your hosting provider able to help you?

    Thread Starter fod85

    (@fod85)

    1 year, 4 months ago

    Hi, unfortunately no, I received the following answer from support: “Briefly explained; the plugin wants to execute php scripts that do not belong to WordPress. This is prohibited in this hosting package because it generally causes unwanted load.”
    I objected, but they more or less told me that I couldn’t run Matomo and should switch.

    Thanks for getting back to me.

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    1 year, 4 months ago

    @fod85 I see. Are you still interested in using Matomo? We have an open ticket to get around the need to execute scripts from within Matomo for WordPress, however it hasn’t yet been prioritized since we assumed hosting providers could provide exceptions. (We were not aware some hosting providers would decide not to allow this.)

    Thread Starter fod85

    (@fod85)

    1 year, 4 months ago

    Yes, I would like to use Matomo. If you can find a way that even beginners like me can implement, I would be delighted.

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    1 year, 4 months ago

    @fod85 we’ll have to make some changes to the plugin. I’ll try to add them this week, though if it turns out to be harder than it looks to get it to work, it might not be available for some time. Once it’s released you would just need to enable a new setting. If I can add it in the next release, I’ll inform you here.

    Thread Starter fod85

    (@fod85)

    1 year, 4 months ago

    Thank you so much!! Thats awesome.

    Good luck though 🙂

Viewing 9 replies - 1 through 9 (of 9 total)

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