• Resolved neighbourtom

    (@neighbourtom)


    Hello,

    after installing I activated Matomo and this took several minutes and leaded into Error 500, but seems activated.

    “Erste Schritte/First steps”can’t be shown, site doesn’t open this section.

    I am a newbie with WordPress, working with it for a year now sometimes and I have absolutely no idea why this is not working.

    Do you have an idea?

    Thanks.

    Best regards

    Thomas

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support emermatomo

    (@emermatomo)

    Hello @neighbourtom. Matomo may in rare cases display an error such as ‘Oops… there was a problem during the request.’ or ‘Internal Server Error’ or ‘500 error’.

    When you have such problem, please follow the following steps to resolve the issue:

    1. The most common solution to the message Oops... there was a problem during the request. is to setup Auto-Archiving in your Matomo by following these two steps:
      a) Enabling the crontab to run the core:archive command and
      b) Disabling “Archive reports when viewed from the browser” in the General Settings.
    2. If the error persists, or you’re getting a white screen/page (sometimes called the ‘White screen of death’), it indicates that there is a problem on the server: check in your web server error log file for an error message.
    Thread Starter neighbourtom

    (@neighbourtom)

    So, hello again,

    I thought a few minutes ago that the mistake was happening during the setup process because I forgot to rename the address to https in WordPress, but this didn’t do the trick.

    Now I even can’t activate the Matomo Plugin. I’m getting a Proxy error 502 after reinstalling.

    Hosting Support told me everything seems okay from their side.

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    Twenty Twenty-Three: version: 1.2, author: Das WordPress-Team, Automatische Aktualisierungen aktiviert wp-mu-plugins (2)
    
    WordPress automation by Installatron: author: (undefined), version: (undefined)
    WordPressSecureMode.php: author: (undefined), version: (undefined) wp-plugins-active (10)
    
    Duplicator: version: 1.5.5.1, author: Duplicator, Automatische Aktualisierungen aktiviert
    Gutenberg: version: 16.6.0, author: Gutenberg Team, Automatische Aktualisierungen aktiviert
    Limit Login Attempts Reloaded: version: 2.25.25, author: Limit Login Attempts Reloaded, Automatische Aktualisierungen aktiviert
    Matomo Analytics - Ethical Stats. Powerful Insights.: version: 4.15.1, author: Matomo, Automatische Aktualisierungen aktiviert
    Real Cookie Banner (Free): version: 3.11.2, author: devowl.io, Automatische Aktualisierungen aktiviert
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    Under Construction: version: 3.97, author: WebFactory Ltd, Automatische Aktualisierungen aktiviert
    Weglot Translate: version: 4.2, author: Weglot Translate team, Automatische Aktualisierungen aktiviert
    WordPress Importer: version: 0.8.1, author: wordpressdotorg, Automatische Aktualisierungen aktiviert
    WPForms Lite: version: 1.8.3.1, author: WPForms, Automatische Aktualisierungen aktiviert wp-media
    
    image_editor: WP_Image_Editor_Imagick
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    • This reply was modified 2 years, 9 months ago by neighbourtom.
    Thread Starter neighbourtom

    (@neighbourtom)

    That’s what the automatic WordPress Email told me:

    Allowed memory size of 536870912 bytes exhausted (tried to allocate 299892768 bytes)

    • This reply was modified 2 years, 9 months ago by neighbourtom.
    Thread Starter neighbourtom

    (@neighbourtom)

    ok

    Plugin Support emermatomo

    (@emermatomo)

    Hello @neighbourtom Sorry to hear that the issue is still on going. Could you please provide us a copy of your php error log and server error log? There might be something in there that can help us identify the issue.

    Thread Starter neighbourtom

    (@neighbourtom)

    Actually I closed the thread because I know now that the memory limit was exeeded. Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Matomo does not react and causes Internal Server Error’ is closed to new replies.