Matomo does not react and causes Internal Server Error
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Hello,
after installing I activated Matomo and this took several minutes and leaded into Error 500, but seems activated.
“Erste Schritte/First steps”can’t be shown, site doesn’t open this section.
I am a newbie with WordPress, working with it for a year now sometimes and I have absolutely no idea why this is not working.
Do you have an idea?
Thanks.
Best regards
Thomas
The page I need help with: [log in to see the link]
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Hello @neighbourtom. Matomo may in rare cases display an error such as ‘Oops… there was a problem during the request.’ or ‘Internal Server Error’ or ‘500 error’.
When you have such problem, please follow the following steps to resolve the issue:
- The most common solution to the message
Oops... there was a problem during the request.is to setup Auto-Archiving in your Matomo by following these two steps:
a) Enabling the crontab to run thecore:archivecommand and
b) Disabling “Archive reports when viewed from the browser” in the General Settings. - If the error persists, or you’re getting a white screen/page (sometimes called the ‘White screen of death’), it indicates that there is a problem on the server: check in your web server error log file for an error message.
So, hello again,
I thought a few minutes ago that the mistake was happening during the setup process because I forgot to rename the address to https in WordPress, but this didn’t do the trick.
Now I even can’t activate the Matomo Plugin. I’m getting a Proxy error 502 after reinstalling.
Hosting Support told me everything seems okay from their side.
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This reply was modified 2 years, 9 months ago by
neighbourtom.
That’s what the automatic WordPress Email told me:
Allowed memory size of 536870912 bytes exhausted (tried to allocate 299892768 bytes)
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This reply was modified 2 years, 9 months ago by
neighbourtom.
ok
Hello @neighbourtom Sorry to hear that the issue is still on going. Could you please provide us a copy of your php error log and server error log? There might be something in there that can help us identify the issue.
Actually I closed the thread because I know now that the memory limit was exeeded. Thank you.
- The most common solution to the message
The topic ‘Matomo does not react and causes Internal Server Error’ is closed to new replies.