Max 35 Characters for Name

Resolved pckbtm
(@pckbtm)

6 months ago

When trying to create the package label, it says the max length of a customer’s name is 35 characters. Why is it that the plugin doesn’t properly handle the integration?

Now customers are creating orders, and there is no easy way to get around this after the fact. What’s the intended way to handle this? Edit the customer’s name in the order’s head?

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Posten Bring AS
(@postenbring)

6 months ago

Hi @pckbtm!

Yes when booking shipping there is a max length requirement for customer names of 35 characters. This is a limitation in the Bring backend systems, and also applies to any shipment booked via mybring.com.

The solution is to have a look at the name provided by the customer. In our experience this is often caused by scenarios where auto-fill has added more than just the name. In such cases you edit the customer name by removing any excess data and try again. If the name length is actually more than 35 characters, one solution could be to use an abbreviation for the first name, e.g. “Petter -> P.”

Regards,

Posten Bring Checkout team

Thread Starter pckbtm
(@pckbtm)

6 months ago

I see! That’s a bummer. The platform we’re on doesn’t allow regular admins to edit order head. I haven’t checked (yet at least) whether there are hooks in the plugin that could allow us to adjust the logic for, in this case, the name.

Perhaps you have any pointers for pointing us in the right direction here? 🙂

Plugin Author Posten Bring AS
(@postenbring)

6 months ago

What platform is this? Is it not using the standard shop manager role?

There are currently no hooks available for altering the recipient name used while booking shipment. It is fetched directly from the details stored with the order shipping address. If this is a show stopper we can of course consider adding a filter hook for this purpose.

Thread Starter pckbtm
(@pckbtm)

6 months ago

It’s a platform based on WordPress/WooCommerce, but it’s multi-site and aim to be as hands-off/simple as we can to help avoid unfortunate errors that can be bit time-consuming to correct after the fact. For this reason, editing the order head itself is not currently allowed.

I’m not sure if allowing just to edit the name would be trivial in WooCommerce, from a development standpoint, but perhaps that’s the route to explore for us then. I’m also not really a WP-developer myself, but I do have background as a developer.

Also thanks for the quick responses – much appreciated! 🙂

Plugin Author Posten Bring AS
(@postenbring)

6 months ago

Thanks for providing more context. In our experience, based on feedback and interviews with shops having our plugins installed, editing name/address details provided by the customer after the order has been placed is a quite common task. Typically a customer contacts the shop and requests changes to the address or shipping option used, or the data provided by the customer is not valid (non-existing postal codes or similar). Delivering simplicity is great, but having the possibility to edit the customer provided details should maybe be considered a basic feature?

There are many options to explore in Woo to limit or hide editing options, but without knowing more details about your platform it’s hard to provide concrete suggestions. Let us know if you would like us to add hook support for manipulating the recipient name/address used during shipment booking.

Thread Starter pckbtm
(@pckbtm)

6 months ago

I will leave further decisions up to the developers, but if it’s trivial to add hooks the hooks one would need to do it, it couldn’t hurt to have the option of the hook-route. 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

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