Plugin Support
Saransh
(@saranshwpm)
Hello,
Thank you for reaching out.
Can you please try below suggestions and see if any helps?
– As a troubleshooting step, try setting the Maximum script execution time option under Settings → Jobs to ’25’.
– One of the users reported a conflict with WP Optimize plugin, please try deactivating it and see if the backup runs smoothly. You can try deactivating other caching/optimization plugins too to check.
– If that does not help, can you try rolling back to older version 4.1.0 and see if backup works seamlessly?
You can download an older version to install from here: https://ww.wp.xz.cn/plugins/backwpup/advanced/.
Let us know how it goes.
Best Regards,
since we haven’t heard back from you, I’m going to mark it as resolved.
In case you’re still having problems, feel free to let us know 😉
It is definitely a conflict with WP Optimise. If I deactivate that plugin, backup proceeds normally. I tried rolling back WP Optimise to v3.5.0 but the problem persists.
For now, I have disabled WP Optimise and I will await a solution.
Just to update this thread, I upgraded WP-Optimise from v3.6 to v3.8, activated the plugin and proceeded to test running a job with BackupWP. The BackupWP failed with the same issue: “ERROR: Maximum execution time of 300 seconds exceeded” while trying to make a list of folders to back up. So there is still a conflict between these 2 plugins.
As a workaround, I will continue to de-activate WP-Optimise, because backups are more important to me than the caching.
Just to update this thread. I am using the new BackWPup 5.0.4 and hoped the new product would be compatible with caching solutions. It’s still not. When I activate the plugin WP-Optimise 4.0.1 and run the backup job, that job still fails “Trying to make a list of folders to back up …” So I have to continue to de-activate WP-Optimise, because backups are more important to me than the caching.
