Media Content Loss
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The majority of the media for my website has been lost.
My media library is showing all of the information on the pictures but the thumbnail remains blank – even the stock images.
When trying to upload a new picture from my computer the image appears blank in the preview and on the page itself.
Thank you in advance.
The page I need help with: [log in to see the link]
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Hi,
Usually when this happens, it means somehow the uploaded images are no longer) or are moved ‘ in the original upload folder on your domain.
Could you check some of the images that remain blanc in your wordpress media, and see if they are in fact still in that same location on your domain please?
When I look at the source code of your site I see for example the location of the logo on the server: https://yourfittour.com/wp-content/uploads/2018/02/logo-white-black.png
Please check if the blanc images are still in the original location.
Go in media library and click on one of the blanc images and grab the url.
Paste that url in a browser. If the image no longer shows, it is missing on the server!In that case you need to upload them again or go back to a backup before this happened. That would populate the original folder again with the removed images.
If you are now trying to upload one of the missing images and that shows a blanc preview, first delete those previews and upload the image under another name. This might confuse the system.
Annie
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