Media Library

  • Resolved periclesrosa

    (@periclesrosa)


    8 years, 4 months ago

    Hi there.
    I’ve notice that when I click on my Library (Media), all the images are not showing up.
    Can anyone help me how to fix that please?
    Thx

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Eric Amundson

    (@sewmyheadon)

    8 years, 4 months ago

    Howdy @periclesrosa,

    Great question. That’s not an uncommon problem, but it can happen for a bunch of different reasons including permissions, deleted images, incorrect urls.

    So, a few questions:

    1. Have you recently moved or made changes to the site?
    2. What happens when you upload a new image to the site – can you see it? Does it show as expected.
    3. Have you recently added any security plugins?
    4. If you have file-level access via FTP or your host’s file manager, can you verify the images are really there? Note: you can click on an image in the media library to see the URL (usually on the right) and see if you can find that image on the server.
    5. Check your files and folders to make sure they follow the recommended file permissions.

    Let me know what you find out and I’ll try to help further.

    I hope that helps!

    Thread Starter periclesrosa

    (@periclesrosa)

    8 years, 4 months ago

    Hey Eric.
    Thank you so much for your availability and willingness to help me.
    You mentioned many things that I don’t have any idea though.
    Let me see what I can answer.
    So, a few questions:

    Have you recently moved or made changes to the site?
    – I migrated to https about 3-4 months ago…
    What happens when you upload a new image to the site – can you see it? Does it show as expected.
    – Yes, I can.
    Have you recently added any security plugins?
    – The only puglin that I added recently was Really Simple SSL and Simple Site Map

    If you have file-level access via FTP or your host’s file manager, can you verify the images are really there? Note: you can click on an image in the media library to see the URL (usually on the right) and see if you can find that image on the server.
    Check your files and folders to make sure they follow the recommended file permissions.
    – No idea how to do that…

    I hope you are able to help me Eric.

    Thanks again.

    Thread Starter periclesrosa

    (@periclesrosa)

    8 years, 4 months ago

    It’s solved Eric. That!!
    Blue Host recommended me to deactivate all the puglins and active one by one to find out which one was generating the problem. It’s the jetpack.
    Thanks again.
    cheers

    Eric Amundson

    (@sewmyheadon)

    8 years, 4 months ago

    Howdy @periclesrosa,

    Glad to hear you got it worked out! Congrats and have a great week!

    Eric

    ourpassion4travel

    (@ourpassion4travel)

    8 years, 2 months ago

    Hi @periclesrosa,

    I also had the problem, installed the Regenerate Thumbnails, but didn’t resolve the problem.
    I tried your recommendation but only deactivated the jetpack to see if that was it and yes, problem resolved.

    Thanks, everyone.
    Lisa

Viewing 5 replies - 1 through 5 (of 5 total)

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