Media Library CompressX show:Not support Convert

  • Resolved sheldonng

    (@sheldonng)


    3 months, 2 weeks ago

    I have observed some image files whose filenames include the suffix “-scaled” (but not all,over 2048X2048 size only) appear in the WordPress Media Library with the status “Not supported (Convert)”.

    These images are JPG files generated by WordPress through its automatic conversion process from HEIF format. Could you please advise on possible solutions to address this problem?
    (i dont know why it’s show ImageMagick 6.9.12-98 Q16 x86_64 18038,i saw other plugin said Your server using imageMagick 7.1.2)

    “nginx\/1.28.0″,”CompressX version”:”0.9.33″,”Wordpress version”:”6.9″,”PHP version”:”8.4.14″,”GD extension”:”The GD extension has been properly installed.”,”GD Version”:”2.3.3″,”GD WebP Support”:true,”GD AVIF Support”:true,”Imagick extension”:”The imagick extension has been properly installed.”,”Imagick Version”:{“versionNumber”:1692,”versionString”:”ImageMagick 6.9.12-98 Q16 x86_64 18038 https:\/\/legacy.imagemagick.org”},”Imagick WebP Support”:true,”Imagick AVIF Support”:true,”active_plugins”:[“classic-editor\/classic-editor.php”,”compressx\/compressx.php”,”content-views-query-and-display-post-page\/content-views.php”,”duplicate-post\/duplicate-post.php”,”easy-image-sizes\/easy-image-sizes.php”,”elementor\/elementor.php”,”elementskit-lite\/elementskit-lite.php”,”file-renaming-on-upload\/file-renaming-on-upload.php”,”foogallery\/foogallery.php”,”gmail-smtp\/main.php”,”google-site-kit\/google-site-kit.php”,”instant-featured-image\/instant-featured-image.php”,”kaya-qr-code-generator\/kaya-qr-code-generator.php”,”lcp-ajax-pagination\/lcp-ajax-pagination.php”,”lightbox-photoswipe\/lightbox-photoswipe.php”,”list-category-posts\/list-category-posts.php”,”pdf-image-generator\/pdf-image-generator.php”,”redis-cache\/redis-cache.php”,”slide-anything\/slide-anything.php”,”tinymce-advanced\/tinymce-advanced.php”,”updraftplus\/updraftplus.php”,”url-shortify\/url-shortify.php”,”wordpress-seo\/wp-seo.php”,”wp-fastest-cache\/wpFastestCache.php”,”wp-optimize\/wp-optimize.php”],”active_theme”:”hueman-pro”,”memory_current”:”17.82 MB”,”memory_peak”:”19.57 MB”,”memory_limit”:”512M”,”Rewrite rules test”:”success”,”setting”:”{\”skip_size\”:{\”og\”:false,\”thumbnail\”:false,\”medium\”:false,\”medium_large\”:false,\”large\”:false,\”1536×1536\”:true,\”2048×2048\”:true,\”thumb-small\”:true,\”thumb-standard\”:false,\”thumb-medium\”:false,\”thumb-large\”:true,\”thumb-xlarge\”:true,\”thumb-xxlarge\”:true,\”thumb-large-no-crop\”:true,\”thumb-medium-no-crop\”:false,\”thumb-standard-no-crop\”:false},\”remove_exif\”:false,\”exclude_png\”:false,\”exclude_png_webp\”:true,\”auto_remove_larger_format\”:true,\”disable_cache_control\”:\”1\”,\”image_load\”:\”htaccess\”,\”resize\”:{\”enable\”:true,\”width\”:\”2048\”,\”height\”:\”2048\”},\”converter_images_pre_request\”:10,\

    • This topic was modified 3 months, 2 weeks ago by sheldonng.
    • This topic was modified 3 months, 2 weeks ago by sheldonng.
    • This topic was modified 3 months, 2 weeks ago by sheldonng.
    • This topic was modified 3 months, 2 weeks ago by sheldonng.
    • This topic was modified 3 months, 2 weeks ago by sheldonng.
    • This topic was modified 3 months, 2 weeks ago by sheldonng.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter sheldonng

    (@sheldonng)

    3 months, 2 weeks ago

    I have upgraded the PHP Imagick extension and explicitly configured it to use ImageMagick 7.1.13. Despite this change, the problem remains unresolved: images with dimensions larger than 2048 pixels continue to appear as “Not supported” in the WordPress Media Library.

    Plugin Support johnghiz

    (@johnghiz)

    3 months, 2 weeks ago

    Hello:

    1. The status ‘Not supported (Convert)’ is not caused by the image dimensions. It is very likely because the MIME type saved in the database does not match any of the following supported types:

    image/jpg, image/jpeg, image/png, image/webp, or image/avif. Based on your description, the type stored in your database is likely HEIF.

    1. The ImageMagick version displayed depends on the PHP ImageMagick extension library, not the version installed on the server itself. Therefore, to upgrade the version correctly, you must upgrade the server’s ImageMagick and ensure the corresponding PHP extension is updated to match it.

    Kind regards.

    Thread Starter sheldonng

    (@sheldonng)

    3 months, 2 weeks ago

    Upon verification, I have confirmed that the original file is in HEIC format rather than JPEG.

    Is there a way to make CompressX support the conversion of HEIC files? or all HEIC to jpeg?

    EWWW is support HEIC to JPEG/WEBP/AVIF

    • This reply was modified 3 months, 2 weeks ago by sheldonng.
    • This reply was modified 3 months, 2 weeks ago by sheldonng.
    Plugin Support johnghiz

    (@johnghiz)

    3 months, 2 weeks ago

    Hi there! Thank you for the follow-up. Currently, CompressX does not support the conversion of HEIC files to JPEG or other formats. We focus primarily on optimizing web formats like JPEG, PNG, and WebP. However, we appreciate your feedback—I have noted this. You may need to use a dedicated conversion tool before uploading HEIC files to the library.

    Thread Starter sheldonng

    (@sheldonng)

    3 months, 2 weeks ago

    Thank you for your previous response. Ultimately, I utilized the EWWW plugin to batch-convert all existing HEIF files in my WordPress site back to JPEG format. Additionally, I installed the HEIF Support plugin to guarantee that any newly uploaded HEIF/HEIC original files are automatically converted and replaced with JPEG upon upload. With this setup, your plugin now functions perfectly without encountering any problems.

    Plugin Support johnghiz

    (@johnghiz)

    3 months, 2 weeks ago

    Hello @sheldonng

    Thank you for the update. It is great to hear that you found a solid workaround to resolve the compatibility issues.

    If you run into any other questions while optimizing your newly converted JPEG library, feel free to reach out.

    All the best,

Viewing 6 replies - 1 through 6 (of 6 total)

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