Media library grayed out

  • Resolved kevindavis338

    (@kevindavis338)


    7 years ago

    Hi there,

    Here is the situation. The Smush plugin is somehow causing the image thumbnails to be grayed out (even though the image is showing on the site). Why is that happening?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Anton Vanyukov

    (@vanyukov)

    7 years ago

    Hi @kevindavis338,

    Could you please show a screenshot of the issue? Also, please check the browser console for errors, and post them here

    Best regards,
    Anton

    Thread Starter kevindavis338

    (@kevindavis338)

    7 years ago

    Here is the screenshot:
    http://staging.cancerwellness.com/temp/media-upload.png

    As far as the console, I’m seeing the following message:
    Mixed Content: The page at ‘<URL>’ was loaded over HTTPS, but requested an insecure image ‘<URL>’. This content should also be served over HTTPS.

    Anton Vanyukov

    (@vanyukov)

    7 years ago

    Can you try accessing the staging site via https://

    Best regards,
    Anton

    Thread Starter kevindavis338

    (@kevindavis338)

    7 years ago

    That can be accessed via https, however, when I deactivate the Smush plugin, the thumbnails show.

    Anton Vanyukov

    (@vanyukov)

    7 years ago

    @kevindavis338,

    What hosting are you using? I would need to try and replicate the behavior to fix it.

    Best regards,
    Anton

    Thread Starter kevindavis338

    (@kevindavis338)

    7 years ago

    I’m using Bluehost.

    I’m using Linux and Apache.

    Thank you,
    Kevin

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    7 years ago

    Hello @kevindavis338 ,

    I have tested this on Bluehost server and I wasn’t able to replicate this issue at all.

    Can you tell me if this is still happening if only Smush plugin is active on the site?

    kind regards,
    Kasia

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    7 years ago

    Hello @kevindavis338

    Hope you’re doing well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day!

    Kind regards,
    Nastia

Viewing 8 replies - 1 through 8 (of 8 total)

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