Hello @pa247,
If you have two WordPress sites with the same theme, plugins, and hosting, but you’re experiencing different options in the Media Library Screen Options, it’s possible that there could be a few reasons for this discrepancy. You can follow the below steps.
Clear cache: Start by clearing the cache on the site where the “filename” option is missing. This can be done through a caching plugin or by clearing your browser cache. Sometimes cached data can cause inconsistencies in the WordPress admin interface.
Check user roles and permissions: Ensure that you are logged in with an account that has the necessary permissions to modify media settings. WordPress user roles, such as Administrator, Editor, or Contributor, have different levels of access and capabilities. Make sure you’re using an account with sufficient privileges.
Verify plugin compatibility: Although you mentioned deactivating all the plugins on the problematic site, it’s worth double-checking that there aren’t any conflicting or outdated plugins still causing the issue. Disable all plugins temporarily and verify if the “filename” option appears. If it does, reactivate the plugins one by one to identify the culprit.
Compare theme settings: While you mentioned using the same theme, there might be specific theme options or settings that differ between the two sites. Review the theme settings, particularly any options related to media or the Media Library, to ensure they are configured consistently.
Update WordPress and plugins: Check if both sites are running the latest version of WordPress and all the plugins. Outdated software can sometimes cause compatibility issues and unexpected behavior. Update everything to the latest versions if necessary.
Check for custom code or modifications: If you or someone else has made custom modifications to either the theme or the site’s code, it’s possible that these changes could be affecting the Media Library options. Review any customizations made to ensure they haven’t inadvertently removed or altered the “filename” option.
Temporary theme switch: As a last resort, temporarily switch the theme on the site where the “filename” option is missing. Activate a default WordPress theme like Twenty Twenty-One and see if the option appears. If it does, then the issue likely lies with the original theme, and you may need to reach out to the theme’s developer for assistance.
By following these steps, you should be able to identify and resolve the issue with the missing “filename” option in the Media Library of your WordPress site.
