Plugin Support
kamenk
(@kamenk)
Hello Giuseppe,
Thank you for taking the time to report this issue and share your feedback.
In most cases, the behavior you are experiencing is caused by misconfigured or incorrectly set WordPress cron job, where certain cron events aren’t properly spawning. Specifically, the cron events related to our plugin image and WebP optimizations are:
siteground_optimizer_start_image_optimization_cron siteground_optimizer_start_webp_conversion_cron
If you are a SiteGround client, we would be happy to review your setup in more detail. You can submit a support ticket to us by following the steps from the link below:
https://eu.siteground.com/kb/how_to_post_support_tickets/
If you are not a SiteGround client, please ensure that your WordPress cron job is firing correctly and that the above cron events are scheduled. You can manually schedule them using the following WP-CLI commands:
wp cron event schedule siteground_optimizer_start_image_optimization_cron now
wp cron event schedule siteground_optimizer_start_webp_conversion_cron now
Once these events are scheduled, whenever wp-cron.php runs (or a server-side cron executes), the scheduled tasks will trigger, and the image/WebP optimization should proceed normally.
Best Regards,
Kamen Kumanov
