Media Player in WP Customer Area not functioning

  • michaelgerritse

    (@michaelgerritse)


    5 years, 3 months ago

    Hi,

    At this moment I run a functioning website with the WP customer area plugin. My customers use the area to view instruction videos. The media player that is used and automatically inserted by WP Customer Area doesn’t function correctly. The playlist is shown, but there is no ‘play’, ‘stop’, or ‘pause’ button. I already found out that clicking on one of the videos in the playlist makes the video play, but you can’t stop it or rewind etc. All these buttons are missing or at least not showing. Outside of the Customer area all media files (and the WordPress media players) function correctly. This problem only exists within the WP Customer area.

    Really sad, because this is the area that my customers use. So currently the only workable solution is to redirect my clients to external links of the instruction videos…

    I hope someone has a solution for me.

    Regards,
    Michael

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Thomas

    (@tlartaud)

    5 years, 2 months ago

    Hi,

    This issue happens because WPCA is resetting CSS styles to browser defaults, inside the area. This prevents your theme to interfere with the area and creates graphical issues.

    However, this can be disabled by using this code snippet:

    function wpca_allow_third_party_plugins()
{
    return true;
}
add_filter('cuar/private-content/view/disable-css-resets', 'wpca_allow_third_party_plugins', 30);

    You should place this code snippet in a custom-created WP Plugin.

    Best regards.

    Thread Starter michaelgerritse

    (@michaelgerritse)

    5 years, 2 months ago

    Hi Thomas,

    Thanks for the reply. I was completely lost in creating a custom plugin. There was no one clear instruction t be found on the internet. But I think I found a solution. I used a code snippet plugin and placed your code in this plugin. I just tested my customer area and the media player works. I haven’t run any other tests yet.

    Is this solution (using the code snippet plugin) good enough? Or does it do anything bad to the site?

    Regards,
    Michael

Viewing 2 replies - 1 through 2 (of 2 total)

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