Dear @hasanimruz,
Thanks for reaching out to us.
In our development environment, the Mega Menu prebuilt template is inserting correctly. It’s possible that the issue occurred while we were working on our server. Therefore, I kindly request you to clear the cache on both your website and browser. Hopefully, this will allow the template to import properly.
If the issue persists, I recommend performing a conflict test on your site to identify the exact cause of the problem (please take a backup of your website before doing the below steps).
- Switch to a default theme like Hello Elementor to check if the issue is theme-related. If the problem persists, deactivate all plugins except ElementsKit and Elementor, then reactivate them one by one to identify conflicts.
- Additionally, update your permalink settings (Guide) and regenerate CSS & sync the library (Guide).
Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.
Best Regards,
Reju
Dear @hasanimruz ,
I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.
If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.
Best Regards,
Reju
