Member lost access

  • Resolved maryyle

    (@maryyle)


    3 years, 9 months ago

    A member lost access to content after upgrading their account. I have the Series Add on. How do I resume their access to content?

    • This topic was modified 3 years, 9 months ago by maryyle.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    3 years, 9 months ago

    Hi @maryyle

    Thank you for using Paid Memberships Pro.

    We are not allowed to support any premium plugin related issues or questions according to the ww.wp.xz.cn support guidelines – https://ww.wp.xz.cn/support/guidelines/

    Please can you open a ticket on https://www.paidmembershipspro.com/support and someone from our team will continue to assist you.

    Thank you for understanding.

    maryle

    (@maryle)

    3 years, 8 months ago

    Yeah I tried to open a ticket but I was blocked from opening a ticket for support because you guys locked my account and refunded me. Now I have paid membership pro for my website with active subscribers until I can figure out a way to find a new membership plug-in. Until then, PMPRO plug-in and the add on features, such as Series Add on, which I’m told is the reason access to content is decreased instead of increased when a member upgrades their membership.

    I e-mailed but I was refused support.

Viewing 2 replies - 1 through 2 (of 2 total)

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