Memberships importing

  • jburnsosler

    (@jburnsosler)


    1 year, 6 months ago

    Needing some help with woocommerce memberships and importing into Learn Press. Have a site using woocommerce memberships to control access for 3, 6, and 12-month memberships; it works fine for new purchases. Access is shut off as expected if I pause or cancel a membership. I have approximately 600 existing memberships for these different plans, which have been imported into the WooCommerce memberships, but it did not grant access to the Learn Press courses. Please point me in the right direction.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support brianvu-tp

    (@briantp)

    1 year, 5 months ago

    Hi jburnsosler,

    Thank you for your question!

    Could you please confirm if you are using the premium WooCommerce Add-on for LearnPress or the Paid Memberships Pro Add-on for LearnPress? These add-ons are designed to integrate membership features with LearnPress and ensure proper course access management.

    Once we have this information, we will be able to provide you with the most accurate and helpful guidance.

    Looking forward to your reply!

    Best regards,
    Brianvu-tp

    Thread Starter jburnsosler

    (@jburnsosler)

    1 year, 5 months ago

    We are using Learnpress with the woocommerce addon and then woocommerce memberships plugin. As stated before for purchasing new prodcuts everything is working as excepected but trying to get out existing memberships imported into the new setup and it is not giving the proper access to the the Learnpress course when the import is done.

    Plugin Support brianvu-tp

    (@briantp)

    1 year, 5 months ago

    Hi jburnsosler,

    Thank you for your response and for clarifying the setup!

    Since you are using our premium LearnPress – WooCommerce Payment Methods Integration plugin, it seems like the issue with importing existing memberships and granting proper course access requires deeper investigation. Unfortunately, this type of issue is outside the scope of support provided here on the forum.

    To assist you better, we kindly ask you to create a ticket on our official support system. Our dedicated team will thoroughly investigate the issue and provide a precise solution for your specific setup.

    We appreciate your understanding and look forward to resolving this issue for you as soon as possible.

    Best regards,
    Brianvu-tp

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Memberships importing’ is closed to new replies.