menu disappear

  • Resolved weboosteg

    (@weboosteg)


    10 months, 3 weeks ago

    the plugin should be working fine but sometimes when you visit a page directly on phone as a first time the menu disappears and people get stuck on the page.

    so if you open T&C directly on phone the menu won’t appear but if you open about us and go to T&C it will be there.. so the issue isn’t with a specific page but mostly the first visited, it was everywhere home, CPT and pages but i think the issue now is with pages only first visit via direct link or as I said its random.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter weboosteg

    (@weboosteg)

    10 months, 3 weeks ago

    The mobile menu not appearing on the initial page load, but working after navigating to another page

    Plugin Author Rui Guerreiro

    (@takanakui)

    10 months, 2 weeks ago

    Hi @weboosteg,

    I think it could be related with your cache plugin. Can you turn off the cache plugin temporarily and test again?

    Thanks

    Thread Starter weboosteg

    (@weboosteg)

    10 months, 2 weeks ago

    I tried that earlier and it didn’t work. We don’t really have that much of caching things.

    Here’s our setup

    1. autoptimize settings;aggregate css-files, image lazy loading, remove emojis
    2. w3cache total settings; page cache, opcode cache + browser cache enabled.
    3. cloudflare settings; caching level standard, browser cache ttl 1 day(as we have a lot of work), crawler hints. Speed ; speed brain, early hints.

    Thread Starter weboosteg

    (@weboosteg)

    10 months, 2 weeks ago

    Also activated rocketloader recently when confirmed it doesn’t conflict. Will be waiting your response.

    Plugin Author Rui Guerreiro

    (@takanakui)

    10 months, 2 weeks ago

    I’m still not sure if it’s not cache, you have several cache mechanisms at the same time and that can cause several problems. I’m seeing Autoptimize, Cloudflare,

    Adjust your autoptimize settints with the instructions article below.

    https://www.wpmobilemenu.com/knowledgebase/tips-tricks/exclude-mobile-menu-css-from-autoptimize/

    Can you turn those off (autoptimize, cloudflare) so I can try it myself?

    Thanks

    Plugin Author Rui Guerreiro

    (@takanakui)

    9 months ago

    Will close the topic for now. Let me know if necessary.

Viewing 6 replies - 1 through 6 (of 6 total)

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