Menu Issue after update

  • Resolved M.E.

    (@amandabandb)


    4 years, 8 months ago

    I’ve noticed that since updating, my subcategory menus are displaying incorrectly. When I click on a dropdown item, then click on a category, instead of revealing the submenu to the side as it should, all of the links display BELOW the categories in the same menu.

    (Screenshot: https://snipboard.io/GpRA4y.jpg)

    This popped up immediately after updating to the latest version of the theme. I’ve cleared the cache, etc. but it persists in desktop, mobile and tablet menus.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Eduard

    (@cteduard)

    4 years, 8 months ago

    Hey @amandabandb

    I have taken a look at your website and noticed that you are running a caching plugin + Cloudflare.

    Please make sure the caches are emptied and all the critical CSS/JS files are regenerated.

    It should work great after you’re done 🙂

    Thanks!

    fob

    (@fob)

    4 years, 7 months ago

    Just had a look at the page above having the same problem here:
    https://www.online-pkv.de/ using 1.8.6.1 or 1.8.6.2 – no issues after rollback to 1.8.6 (before). Problem comes up even with no caches. (Tested with clean browsers.)

    Small screen sizes work as usual, on full size (10 main navigation entry points on desktop view) sub navigation levels are put to wrong places (at the end of the menu), not reachable for users.

    – If a user is logged in it works fine (all screen sizes).
    – If you open things in a small window and enlarge that window it still works.
    – If you load or reload a page directly in a large window (logged out) the navigation is broken as explained above.

    I will have to rollback things again, but leave it online for a while, so that the issue can be reviewed.

    It is possible that the bug was introduced earlier but not recognized yet as it seems to come up only on larger views for users without an active admin session.

    • This reply was modified 4 years, 7 months ago by fob.
    Eduard

    (@cteduard)

    4 years, 7 months ago

    Hey @fob

    I have taken a look at your website and it seems that you are running an “optimisation” plugin that combines all the CSS/JS files into one. This is honestly, bad practice, because many conflicts can happen when you’re doing this.

    I will suggest trying to exclude Blocksy’s files from being processed, because we already implement on-demand loading of stylesheets/scripts inside of the theme. Here’s a list of files and directories that you should exclude — https://gist.github.com/tdmrhn/f713c074e9f3f126d9e8c762dd928e77

    Let me know if this works.

    fob

    (@fob)

    4 years, 7 months ago

    Thanks Eduard. I deactivated the caching plugins for testing purposes and deleted their results before posting the problem I have seen on that page and the other one above. There also is a depency manager included in the caching plugin (files to be loaded). Will play around with it an see if something was changed in the latest updates.

    The funny thing I saw was that it uses another SVG for showing the changing direction for unfolded sub menues. This new behavior is something I could not see in any theme options. So I wondered where it comes from.

    • This reply was modified 4 years, 7 months ago by fob.
    • This reply was modified 4 years, 7 months ago by fob.
    Eduard

    (@cteduard)

    4 years, 7 months ago

    Hey @fob

    I have noticed that you also submitted a ticket through our support centre. I will continue the conversation there, if that’s ok with you.

    Thanks

    fob

    (@fob)

    4 years, 7 months ago

    Played around with it, finally excluded (js) blocksy paths from additional optimizations, deleted and regenerated caching files.

    Works like a charme!
    Lighthouse tests still okay, too (results impacted by client stuff to be loaded but measured over all its excellent).

    Thanks very much for the hint, this should simplify the update management and works very well now.

    Eduard

    (@cteduard)

    4 years, 7 months ago

    Glad to hear everything’s fine now! 🙂

    Thanks

    Thread Starter M.E.

    (@amandabandb)

    4 years, 7 months ago

    Thanks for the recommendations, but unfortunately none of the solutions above have worked for me. Is opening a support ticket the best thing to do at this point?

    Thanks

    Eduard

    (@cteduard)

    4 years, 7 months ago

    Hey @amandabandb

    If you could do that, it would be great! In this way you will have direct access to the development team.

    Thanks

    Thread Starter M.E.

    (@amandabandb)

    4 years, 7 months ago

    FYI – the latest update resolved this issue for me – thank you!

    Theme Author Creative Themes

    (@creativethemeshq)

    4 years, 7 months ago

    Hey @amandabandb,
    Awesome, thank you for letting us know 🙂

Viewing 11 replies - 1 through 11 (of 11 total)

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