Message “An unknown error occurred: timeout”

  • Resolved michaelwellnerwp

    (@michaelwellnerwp)


    5 years, 7 months ago

    When I try to start a website scan, I get the following error:
    An unknown error occurred: timeout

    What are possible reasons for this?

    It is worth noting that also with my duplicator plugin I cannot create a backup, I also receive a scan error message but with no specif message.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author nintechnet

    (@nintechnet)

    5 years, 7 months ago

    This is a typical AJAX timeout error. The scanner uses AJAX to connect to the /wp-admin/admin-ajax.php script, but the connection is timing out.
    If you go to WordPress “Tools > Site Health”, do you see any error?

    Regarding duplicator, it’s likely the same issue because a lot of plugins (and WordPress too) uses the AJAX API.

    Thread Starter michaelwellnerwp

    (@michaelwellnerwp)

    5 years, 7 months ago

    Yes, I checked Site Health, there are NO critical issues.

    Also, in my staging environment I deactivated all my plugins, but STILL the problem persists.

    What is worth noticing: Sometimes when I click on a page in my WP admin area, I get a white page, as if the page cannot be loaded. This happens inconsistently. It can happen with any page, for example “Pages” or “Menus”.

    What can be the reason for this problem?

    Plugin Author nintechnet

    (@nintechnet)

    5 years, 7 months ago

    You need to debug WordPress:
    1. Edit your wp-config.php
    2. Search for:
    define('WP_DEBUG', false);
    3. Replace with:
    define('WP_DEBUG', true);
    4. Add this line below:
    define( 'WP_DEBUG_LOG', true );

    The error log (if any) will be located in “/wp-content/debug.log”.

    You can also install a plugin like https://ww.wp.xz.cn/plugins/query-monitor/

Viewing 3 replies - 1 through 3 (of 3 total)

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