Message gone

  • Resolved mfiman

    (@mfiman)


    2 years ago

    I submitted a post yesterday. When I went to check on it today, I found it had been deleted (at least that’s what appears to be the case). I received no separate communication explaining why this was done.

    The message dealt with me asking for clarification regarding subscription policy — and expressing my dissatisfaction with one component of the current policy. If there was a more appropriate location for me to communicate with OptinMonster on such matters, I would have used it. But none was offered.

    I find it very discouraging that you have chosen to respond to my post in this way. Thanks for listening.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Erica Franz

    (@ericakfranz)

    2 years ago

    Hello @mfiman 👋

    I received an email notification that the post was taken down by ww.wp.xz.cn mod team as it violated the support forum guidelines.

    For any paid account-related questions or concerns you’ll want to reach out to us directly, the ww.wp.xz.cn support forums are not the correct place for such inquiries.

    You can reach out to us like this: https://optinmonster.com/docs/getting-support-for-optinmonster/

    Thank you!

    Thread Starter mfiman

    (@mfiman)

    2 years ago

    I am using OpinMonster Lite, which is a free account. So it is not clear that I can do what you suggest.

    Plugin Support Erica Franz

    (@ericakfranz)

    2 years ago

    Hi @mfiman 👋

    Yes, for any questions related to paid services (outside of the free plan) you’ll want to reach out to us directly. You can submit our general contact form here if you wish: https://optinmonster.com/contact-us

Viewing 3 replies - 1 through 3 (of 3 total)

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